Community Assistant CollegeTown

Community Assistant

The Community Assistant is responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property.

Essential Duties & Responsibilities

• Property Leasing and Administration
  • Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign lease
  • Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed.
  • Completes all leasing paperwork needed before move-in
  • Assisting with lease audits, walking units, and turn process.
  • Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
  • Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals.
  • Perform various administrative tasks as needed.
  • Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
  • Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
  • Contribute to the general upkeep and cleaning of office, common areas, and model.
• Marketing & Outreach
  • Assist in implementing annual marketing plan outreach.
  • Review and assist in completing market survey/analysis continually to generate ideas and formulate plans.
  • Maintain thorough product knowledge of the property and competition as well as market conditions, complete weekly market survey report.
• Customer & Resident Relations
  • Manage excellent customer service and monitor service request turnaround and responsiveness.
  • Projects a favorable image of the community to achieve property objectives and public recognition.
  • Ensure consistency in dealing with residents on all matters.
  • Enforce policies of the community that the immediate supervisor delegates