Repair and Field Service Technician - Full-time

Summary

Provides technical information to customers to help with testing, installation, and general information regarding company products. Preforms repair and overhaul duties in association with our 145-repair station. Must adhere to the FAA manual and standards in the repair or overhaul of the products.

Essential Duties and Responsibilities of the Repair and Field Service Tech include the following.

• Provide technical assistance to customer to ensure the proper installation and operations of company product
• Expert product knowledge coupled with experience in the use and installation of product both ACR & ARTEX items
• Excellent verbal and written communication skills
• Be very accurate, responsible, and tactful in dealing with a multitude of customers at all levels
• Be able to transfer product knowledge and procedures into training of support center personnel
• Liaise with Production and Engineering departments in feedback and field support issues, product failures and investigation
• Inspect, test, and troubleshoot to the board level
• Diagnose, Repair, test, and prepare products for return to service
• Complete teardown reports and return to service documentation
• Assemble test equipment (Soldering & Technical Experience required)
• Other duties and responsibilities may be assigned

Qualifications/Education

• 2-year college or technical school; Bachelor degree preferred
• 3-5 years’ experience in electronics or avionics installation and repair preferred
• Ability to read and understand drawing, manuals (CMM’s), work instructions, and schematics
• Use industry standard electronics bench test equipment, i.e. o-scope, multi-meter, soldering iron
• Ability to read, write, and speak English
• General knowledge of FAA requirements for a FAR 145 repair station a plus
• Proficient with a PC and Microsoft office products (Excel, Word, Outlook)
• Computer and website navigation skills required
• Strong Customer service and communication skills
• Experience dealing with Aviation OEM’s preferred
• Phone skills required, as well as organizational skills
• A&P certificate a plus

Language Skills

Must have good grammar skills. Ability to communicate effectively in oral and written form and to write routine correspondence in English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit for prolonged periods, use hands and/or fingers to handle or feel, reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics describe here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While preforming the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The prospective employee can expect to work predominantly on a technician’s bench but will have to stand to test on fixtures, etc.