Receptionist

Accentuate Staffing is currently seeking a Receptionist to join a nonprofit in Raleigh. As a receptionist, your primary responsibility will be to ensure efficient and smooth operations at the front desk. You will play a crucial role in providing exceptional customer service to patients, coordinating appointments, verifying insurance coverage, and collecting co-payments. This is a full time, temp to hire position. Responsibilities: Respond to incoming phone calls promptly and courteously, providing information, answering inquiries, and directing calls to the appropriate staff members. Accurately schedule appointments for patients Verify patients' insurance coverage and ensure all required authorizations are in place. Conduct benefit eligibility checks to determine the coverage and limitations of patients' insurance plans Collect co-payments from patients Greet patients, verify insurance information, and guide them through the check-in process. Collect necessary forms, signatures, and any outstanding balances Assist in the maintenance and organization of patient medical records, ensuring confidentiality and compliance with HIPAA regulations. Provide administrative support such as data entry, filing, and other general office tasks, as assigned. Requirements: High school diploma or equivalent. 1-2 years’ experience in health or human services field Experience with managing medical records and completing billing forms Experience with office management and appointment scheduling Excellent customer service skills with a friendly and professional demeanor. Strong verbal and written communication skills. Attention to detail and strong organizational skills. Ability to handle multiple tasks efficiently in a fast-paced environment.