Intake Associate - Women's Health (Remote)

Myriad Women's Health is looking to hire a remote Intake Associate. This role is a part of our Customer Success team within Myriad Women's Health and is integral to the company's success, as every individual client interaction matters. Intake Associates are a part of the larger Customer Success team, who works to resolve and preempt customer issues to ensure a positive customer experience.

At Myriad Women's Health, the Intake team is responsible for the timely and accurate data entry and management of patient orders. You will be a significant contributor to our high-throughput workflow and an integral part of our busy CLIA lab.

Shift: Wednesday-Sunday 10:00am-6:30pm PST, please adjust for your respective time zone.

ACCOUNTABILITIES

90%

Accurate and timely data entry of patient order information

10%

Participating in cross-functional projects to improve the Intake team and larger Customer Success organization

INTERACTIONS/RESPONSIBILITIES

• Input and manage patient data from a variety of sources, and ensure that orders are fully processed at the highest level of accuracy
• Collaborate with other teams (Customer Success, EMR, Accessioning) to ensure correct order handling
• Be the bridge between the laboratory and Customer Success for a seamless customer experience
• Support in the recognition and development of process efficiencies
• Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers
• Participate in projects that extend beyond your day-to-day responsibilities, to stretch you to think outside the box and explore new aspects of Myriad Women's Health
• Work closely with a tight-knit team and be prepared to roll up your sleeves to get things done as needed

EDUCATION AND EXPERIENCE

• Associate's or Bachelor's degree preferred. We consider experience in lieu of education
• Expert knowledge Mac OS X

SKILLS & MINIMUM PERFORMANCE METRICS:

• Excellent typing skills - must be able to type 70+ wpm and 7,000+ KPH
• Exceptional attention to detail and organizational abilities
• Able to handle complex issues and workflows
• Can self-prioritize tasks and assignments
• Demonstrates a high level of professionalism, integrity, and reliability
• Accepts feedback and is open to criticism
• Thrives in a dynamic, fast-paced, team-based environment

Minimum Speed/Bandwidth Requirements

* 50 Mbps (MegaBits Per Second) - download (or Down)

* 5 Mbps - upload (or Up)

Physical and Mental Job Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to sit; talk; or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

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