Custom Order Specialist - SOTF - US-2

Company:

US1411 SOTF, LLC

Zip Code:

30144

Minimum Level of Education:

High School or Equivalent

Minimum Years of Experience:

4 Years

Employment Type:

Full Time

Travel Percentage:

0

COMPENSATION INFORMATION:

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

The Custom Order Specialist is to interact extensively with our customers and is responsible for ultimate customer satisfaction. They handle requests that require customization or special attention to fulfill customer's needs.

RESPONSIBILITIES

• Drives department special order revenue goals through pricing and ordering efficiencies for OpCo (operating company) merchandising teams.
• Contributes to department sales goals by providing direction and support to CSR's & sales teams for custom order products.
• Manages relationships with OpCo (operating company) merchandising, management and vendors to ensure custom/special order processes are efficient and serve the customer with the best outcomes.
• Knowledgeable and efficient with using Bids Portal to process special orders.
• Ensures custom or special orders requests are handled timely/with appropriate urgency while maintaining accuracy.
• Proactively communicate to all internal and external related parties to exceed customer's expectations.
• Develop customer relationships to encourage return customers.
• Demonstrates ownership of customer requests with follow-through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, correct records and adjusts errors.
• Provide accurate information regarding the pricing and availability of in-stock items.
• Communicates with other departments for order completion.
• Resolves customer questions related to orders, identifies order opportunities and places orders.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.
• Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
• Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
• Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
• Report any system or product inaccuracies.
• Follow company policies and procedures.
• Performs additional duties as assigned.

QUALIFICATIONS
Education

• High school diploma or equivalent

Experience

• Minimum 2 to 4 years' experience in customer service, or related transferable skills.
• Customer-centric and Internet savvy.
• Strong MS Office skills.

Preferred Qualifications

• Restaurant supply/commercial foodservice experience
• Bilingual Spanish

Professional Skills

• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential.
• Ability to write short correspondence.
• Ability to accurately spell.
• Ability to speak and write English in a clear, understandable manner.
• Ability to accurately follow detailed procedures and processes.
• Ability to work with a diverse group of people.
• Ability to work comfortably under pressure.
• Ability to work independently and with a group on various on-going projects simultaneously.
• Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
• Ability to concentrate for extended periods.
• Excellent oral and written communication skills.
• Ability to plan and organize time and projects efficiently.
• Excellent critical thinking and problem-solving skills
• Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups.
• Ability to act in an ethical, honest and professional manner at all times.
• Desire to work independently as well as in a team environment.
• Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to sit for prolonged periods.
• Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.
• Must be able to look at a computer screen for prolonged periods and type.
• Requires the ability to read written instructions, reports and other documentation.
• The employee must occasionally lift, carry and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee frequently is required to talk or hear.
• The noise level in the work environment is usually light to moderate.

Working Conditions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Applicants must be currently authorized to work in the United States.

BENEFITS INFORMATION:

For information on Sysco's Benefits, please visit https://SyscoBenefits.com

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunityis available through Sysco Corporation, its subsidiaries and affiliates.