Production Shift Lead (15th & Broadway)

JOB SUMMARY: Under the direction of the Store Manager, the Production Team Leader is responsible for overseeing all aspects of textile and hard goods production. Primary duties include meeting production quotas, researching and familiarizing oneself with incoming items and brands, pricing donated goods, and training and developing staff.

Direct Reports: Store Employees

Starting pay: $16.10 per hour

ESSENTIAL JOB FUNCTIONS:

* Responsible for the oversight and coordinating established policies involving producing and shipping textile products and hard goods (miscel).

* Responsible for training and developing processor duties to ensure that we are offering exceptional donor service and that all Goodwill Central OK policies and DGR standard operating procedures (SOPs) are being followed.

* Oversight of the donation attendants and processors in the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organization's procedures within your assigned areas.

* Provides general feedback on employee performance to the Store Manager/ Assistant Store Manager.

* Address minor disciplinary infractions/absentee policy with Store Manager/Assistant Manager with approved documentation.

* Assure that production quotas are met; responsible for the quality and quantity of textile and hard goods (miscel) produced.

* Research and familiarize oneself with incoming items and assign appropriate costs based on best practices.

* Work in collaboration with the Store Manager to ensure production quotas are met monthly.

* Responsible for ensuring all hazmat materials are properly handled and that your staff is properly trained on how to handle these materials.

* Assist with writing schedules and monitoring production department hours to ensure a cost-effective operation.

* Promote good housekeeping, security, and safety practices are observed in all related areas. Ensure that all areas of the backroom meet standards.

* Inspect equipment (pallet jack, flat carts, dolly, forklift, stacker, baler, etc.) used in the production area to ensure it is working properly.

* Identify any maintenance concerns and enter them into the work order system within 24 hours.

* Responsible for updating the production whiteboard daily to ensure accurate reporting and production goals.

* Communicate and collaborate effectively with other departments to ensure all merchandise is put on the sales floor in a timely manner.

* Shift Leaders may be called upon to train/mentor new and current store associates and senior store associates.

* Open and close cash registers, performing tasks such as counting money, separating charge slips and balancing cash drawers.

* Perform opening and/or closing management duties as needed.

* Review and be familiar with Goodwill Central OK safety policies and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training, meetings and report unsafe work conditions, accidents, or injuries immediately.

ADDITIONAL RESPONSIBILITIES:

* Perform other duties and projects as required by management.

QUALIFICATIONS:

* High School degree or GED, preferred.

* Prior retail experience or customer service/ relations experience preferred.

* 6 months supervisory experience preferred.

* Ability to speak, read and write the English language.

* Reliable transportation and communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

* Live the Values

* Results Driven

* Customer Focus

* Communication

* Job Skills Knowledge

KNOWLEDGE, SKILLS, AND ABILITIES:

* High level of attention to detail.

* Excellent verbal and written communication skills.

* Self-starter and demonstrates leadership skills like decision making, motivation, and responsiveness.

* Strong organizational skills and the ability to work on several projects at once.

* Strong sense of internal and external customer service.

* Good interpersonal skills: able to work well with a wide range of people and abilities.

* Good math skills.

* Strong time management skills and demonstrate adherence to timelines and schedules.

* Good problem-solving skills.

* Proficiency in Microsoft Office products such as Word, Excel, and Outlook.

* Ability to complete and maintain:

o CPR and First Aid certifications

PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

* This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

* The ability to push, pull and lift up to 35 lbs. or pounds, or more with assistance.

* Employees are required to operate a computer, and handle textiles and donated goods. The employee must be able to move stock onto or off shelves.

WORK CONDITIONS/ENVIRONMENT:

* Works in climate-controlled retail or production environment most of time but will be exposed to airborne particles such as dust, mold, dirt, and pollen as well as extreme heat and cold.

* Must be available to work during operating hours as needed for business operations. Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

* Must be able to work in another location within a reasonable distance.

* Schedule may vary from week to week as well as occasional overtime when approved by management.

* Works 40 hours per week or more when required.

* Moderate noise level.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.