Desktop Support

Cognizant is seeking an End User /Desktop Support Tech for a full-time opportunity in Sandston, VA

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:The information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

*Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

*Flexible, able to multitask, and prioritize reported issues.

*Provide a high level of customer service to users seeking problem resolution.

*Perform remote troubleshooting through diagnostic techniques and pertinent questions.

*Determine the best solution based on the issue and details provided by customers.

*Walk the customer through the problem-solving process.

*Direct unresolved issues to the next level of support personnel

*Provide accurate information on IT products or services.

*Record events and problems and their resolution in internal ticketing systems

*Follow-up and update customer status and information

*Pass on any feedback or suggestions by customers to the appropriate internal team

*Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.

*Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

*Proficient in end-user network troubleshooting tools and practices

Qualifications:

*Proven experience as a help desk technician or IT support technician

*Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.

*Ability to diagnose and resolve basic to moderately complex end-user technical issues.

*Proficiency in English, excellent task management, verbal, and written communication skills

*Customer-oriented technical professional

*Technical support professional with experience in the IT technical support field focused on end-user support.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Mar 22 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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