Visitor Services Attendant

Why You'll Love This Position:

During your work, you will welcome, admit, and direct guests while ensuring the start of a positive visitor experience. Sell admission tickets and handle cash and credit card transactions in an accurate and professional manner. Provide information to visitors either in person or on the phone regarding Garden sites, attractions, special events, classes, and other information that the visitor may require. Provide first-level resolution to customer issues. Promote the mission of Missouri Botanical Garden. Paid training will be provided to ensure you are ready and prepared to enjoy the visitors of The Missouri Botanical Garden.

What You'll Do (Highlights):

• Process ticket purchases using a Point of Sale (POS) ticketing system or web order entries
• Issue, void, or transfer balance to MBG gift cards.
• Provide Garden information to all visitors.
• Respond to incoming guest inquiries via phone and email.
• Responsible for driving and alternately narrating tram tours.
• Authorize and perform ticket refunds and exchanges.
• Investigate and troubleshoot online, onsite, and telephone ticketing issues.

What you Need For Success

• Must possess and maintain a valid driver's license and clean driving record.
• To drive Garden trams, must have minimum of three years driving experience.
• Experience working with the public is beneficial.
• Ability to communicate with the public by phone and in-person.
• Ability to multitask in what can be a fast-paced environment at times.
• Ability to lift 30-60 pounds.
• Ability and willingness to work in varying temperatures and all-weather conditions outdoors and indoors.
• Ability to work days, evenings, weekends, and holidays.

Perks

Garden membership | Competitive compensation | PTO | 403b | Employee Assistance Program | Employee wellness program | TicketsAtWork

Additional Details:

This position pays $15.30/ hour to start.

The above statements describe the job's essential responsibilities and requirements. The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required.

The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive all vaccinations as recommended by your healthcare provider prior to hire date. The Garden reserves the right to require future proof of current vaccination status, based on local health department guidelines. When international travel is necessary for Garden business, staff must be able to obtain required travel clearances, driving permits, and vaccinations for all countries where travel is required.

The Missouri Botanical Garden is an equal opportunity employer and is committed to the principles of equal employment opportunities for all employees and applicants for employment.

• Missouri Botanical Garden, 2345 Tower Grove Ave., St. Louis, Missouri, United States of America