Supervisor, Eligibility Transaction Processing - Full-time

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

 

Job Description:

Supervisor-Eligibility Transaction Processing

 

Job Description:

The Supervisor- Eligibility Transaction Processing is responsible for the day-to-day management of Eligibility Professionals.

Mentor their team for the development and improvement of service to customers.

improve internal communication and flows for the completion of their teams’ transactions. Be responsible for the management o the daily activities and specific functions within the Eligibility service organization.

Be responsible for providing frontline, first level supervision and leadership to eligibility professionals 

Manage teams who are able to provide exceptional customer service.

Be accountable that teams are meeting quality standards 

 

***The position is in Topeka, KS, (possible "Hybrid/WFH schedule, 3 weeks remote/1 week in Topeka office) **

 

Essential duties may include, but are not limited to:

• Supervise activities of the department 
• Responds to complex and/or emergent matters needing second level support
• Provide direction and mentoring to develop employees’ performance,
• Review productivity and quality assurance
• Collaborate with staff from the Quality Department 
• Maintain discretion and confidentiality in all areas 
• Consistently build and maintain solid working relationships
• Keeping up to date with business development and new policies and procedures
• Manage day-to-day activities, prioritize and make risk/impact assessments 
• Ensure training and development plans are maintained for all team members
• Escalate any appropriate problems to senior management
• Support the Senior Manager to highlight operational risks and areas for improvement
• Communicates with teams and Managers to provide status of work.

Required skills/abilities

• Knowledge of Medicaid and managed care programs.
• Ability to establish and maintain effective working relationships 
• Ability to problem solve through analysis and ongoing feedback.
• Ability to handle multiple tasks and meet deadlines, flexibility under pressure
• Ability to deal with customer escalations
• Capable of working independently
• Excellent communication skills

Minimum Qualifications/Experience

• Associate Degree or equivalent combination of education, training, or work experience considered in lieu of degree
• Minimum of two (2) years’ experience in a service center environment, required.
• Proficient in Microsoft office suite
• Bilingual, preferred

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:

• Onsite work: ON-SITE work in our Topeka, KS location

Working For You

Perks and rewards designed for you:

• Health and Welfare Benefits Retirement Savings
• Employee Discounts Career Growth Opportunities
• Paid Training Paid time off
• Great Work Environment: Join Us

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $40K-$52K

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .

 

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.