Call Center Nurse, RN, ProHealth Physicians, part of Optum

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.  

The RN is responsible for delivery of patient care to individuals, and families through telephone calls with patients with varying levels of acuity and medical concerns.  RN addresses patients’ wellness, acute illness, chronic disease, disability and end of life needs while maintaining the standards of professional nursing practice. The RN assists with patient inquires including questions related to medication, medical conditions and diagnostic testing. Under the direction of the physician the RN delivers messages related to medical care.

Primary Responsibilities: 

• Collects subjective and objective health status information from multiple sources such as; patients, caregivers, members of the health care team, documented records and other relevant sources
• Prioritizes activities based on the patient’s immediate health need or the nurse’s judgment of anticipated patient needs
• Documents the information and data collected in a retrievable understandable and readable format in the EHR
• Employs nursing knowledge and evidence nursing practice in caring for patients in the office and over the phone
• Includes the patient, appropriate caregivers, and other health professionals in making shared decisions about plans and strategies
• Considers the patient or population needs in terms of age, gender, race, cultural values and practices, ethical and legal considerations and environmental factors as well as the anticipated risks and benefits of interventions for individualized plan development
• Implements the plan of care in partnership with the patient, caregivers and other healthcare professionals in a timely manner
• Performs interventions supported by evidence- based ambulatory care nursing practice during clinical visits, telephone encounters and electronic communications according to regulations, standards and organizational policy and procedure
• Provides age appropriate, population specific care in a compassionate, caring, culturally and ethically sensitive manner
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• RN
• 3+ years of nursing experience across ages

Preferred Qualification: 

• BSN

Connecticut Residents Only: The hourly range for this role is $28.03 to $54.95 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.