Software Support Specialist

Who We Are

Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.

The Opportunity

We are currently looking for naturally curious problem-solvers who are experienced in resolving complex issues and who are excited to work directly with customers to resolve their application and environmentally related issues. The successful candidate will be a self-starter, tenacious in their follow-through, excellent in communication and creative in their problem-solving capacity.

What you will Do

In this role, you will be responsible for working directly with customers daily to understand, document and resolve any issue or new feature they have within the software. You will work directly with teammates and leadership to identify the best resolution for each customer and provide excellent customer service. The Client Services team supports and maintains customers for seven different products within the organization.

· Provide telephone and email support for customers, providing resources to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team

· Balance competing priorities and deliverables efficiently and effectively

· Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources

· Maintain positive, professional relationship with both customers and teammates

· Ability to learn both independently and through carious training methods.

· Very limited travel may be required

· Other duties as assigned.

What you Will Need to Succeed

· One to two years' experience in customer service and/or technical support

· Excellent verbal and written communication skills and the ability to work effectively with customers on technical and business issues

· Basic understanding of SQL query writing

· Computer skills using Windows operating systems

· Familiar with hardware, software, and network environments

· Naturally curious problem-solver with tenacious follow through

· Associate degree or advanced training in Business, Computer Science, or related field preferred

What we Offer

· A dynamic and supportive work environment in a mission driven organization

· Competitive salary and benefits package, including health, dental, vision insurance

· Unlimited PTO (paid time off)

· HSA and FSA options

· 401(k) plan with matching contributions

· Paid parental leave

· ABLE matching contributions for the disability community

· Employer paid short term and long-term disability insurance and group term life insurance

· Financial and legal assistance through our EAP (Employee Assistance Program)

· Opportunities for professional development and career advancement

· The chance to make a significant impact on the delivery of government services and the lives of citizens.

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

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