Thrift Store Manager

Whether it's sharing God's love, helping disaster survivors, offering basic necessities from our Basic Needs Pantry, the Salvation Army of Superior is here to help! We also offer casework services, coats for kids in the winter months, community care ministries, holiday assistance and much more. If you want to help make a difference in your community, apply now!

The Thrift Store Manager manages the daily operations of The Salvation Army Thrift Store in Superior, Wisconsin. Generates a positive net revenue of 10-20% of total sales.

About the role:

• Schedules employees to ensure adequate coverage in store at all times.
• Supervises employees in performance of duties to ensure compliance with store procedures, directives, guidelines, and The Salvation Army policies.
• Provides performance management and coaching to employees with written documentation as needed.
• Oversees the processing of all donated items, including receiving items from donors, sorting, pricing, hanging, pulling, and final disposition of items.
• Creates and maintains an environment focused on positive customer service.
• Oversees the cashiering, and ensures preparation of the daily sales reports for the office. Ensures store receipts and deposit paperwork are properly and timely prepared at the end of business day and that the deposit is delivered to the bank. Follows proper procedures to safeguard cash and other valuables at all times.
• Orients and trains new personnel. Interviews applicants and recommends for hire.
• Markets the store to the community, including in store displays, advertising, etc.
• Schedules pickups of donated items.
• Reviews the monthly budgeted financial statement of the store and makes appropriate changes to maintain budget goals. Assist the Corps Officer in the annual budget preparation for the store.
• Attend staff meetings, trainings, or other activities as requested. Keep store personnel informed of new policies, procedures, and directives.
• Ensures the safety and security of the building, merchandise, donations, customers, volunteers, and employees. Watches for safety hazards and corrects quickly or reports to the Corps Officer for repair or correction.

Education: High school diploma or equivalent.

Certifications: Valid Wisconsin Driver's license with approval to drive from TSA's insurance carrier.

Experience: At least 5 years of experience in retail store; at least 2 years in supervisory or lead role

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.