Hotel Front Desk Attendant Part-Time (1st shift)

The Four Points by Sheraton Charlotte-Lake Norman is a newly renovated property, located just off I-77 near Birkdale Village. We are looking for a part-time Front Desk Attendant to join our dynamic team.

About Us

The Four Points by Sheraton Charlotte-Lake Norman is managed by Aileron Management. We've built a vibrant culture where associates feel empowered and fulfilled, ready to enrich others and be enriched. When you grow, we grow. Our team is fun; our benefits are competitive; and our opportunities for career advancement are plentiful - but it's genuine passion for service that brings us all together. Sound like you? Check us out and apply for a new career today!

The Job

The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.

Job Duties Include:

• Greet and interact with guests in a warm, friendly and professional manner.
• Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs.
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.

Benefits

• Comprehensive benefits package including: Medical, Rx, Dental, Vision, Flexible Spending/Dependent Care Account, Short-term Disability coverage
• Life and AD&D Insurance and Long-term Disability
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Up to 10 days of paid Vacation per year
• Up to 5 days of paid Sick time per year
• 7 paid Holidays per year
• Employee Discounts
• On-Demand Pay - Access to earned wages before your regular paycheck

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required Skills & Experience

• Strong verbal and written communication skills.
• Strong computer skills.
• Customer service experience preferred.
• Must be able to work some evening, weekend, and holiday shifts.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.