Welcome Desk Attendant

Are you a friendly and outgoing individual who loves connecting with people? Do you have a passion for health, fitness, and creating welcoming environments? We have an exciting opportunity for you to become an integral part of the Kroc Team as a Welcome Desk Attendant!

At the Quincy Kroc Center, we believe in fostering a sense of belonging, wellness, and fun for everyone who walks through our doors. We're dedicated to providing a wide range of fitness activities, wellness programs, and community events that inspire, motivate, and uplift individuals of all ages and backgrounds.

Status: Part-time, working up to 25 hours/week

Rate of Pay: $14.00/hour

Why Should You Join Our Team?

• Flexible Hours: We understand the importance of work-life balance, and we're happy to accommodate your schedule as much as possible.
• Paid time off and flexible scheduling to accommodate other commitments.
• Free Fitness Membership: Embrace a healthy lifestyle with complimentary access to our top-of-the-line fitness facilities and exciting classes.
• A Supportive Team: Join a close-knit group of individuals who share a passion for wellness and community building.

Your Responsibilities:

As a Welcome Desk Attendant, you'll be the friendly face that sets the tone for our center. Your day-to-day responsibilities will include:

1. Warm Welcome: Greeting guests with a friendly smile and ensuring they feel valued and welcomed as soon as they step through our doors.
2. Information Hub: Being the go-to resource for answering questions about our facility, programs, and membership options. Your knowledge and passion for our services will inspire others to join our community.
3. Guided Tours: Taking potential members on engaging tours of our facility, showcasing the amenities and explaining how our center can meet their fitness needs.
4. Membership Sales: Demonstrating excellent sales skills to encourage guests to become valued members, thus contributing to the growth and success of our center.
5. Customer Service Excellence: Proving exceptional customer service at all times, handling inquiries with patience and professionalism, and promptly resolving any concerns.
6. Check-in & Checkout: Ensuring members check in and out efficiently, helping to maintain a smooth flow of foot traffic within the center.

7. Point of Sale Operations: Efficiently operate the computer, using point-of-sale system to process memberships, program registrations, and merchandise purchases with accuracy.

8. Maintaining a Tidy Membership Desk: Keep the Membership Desk area organized and clean, creating an inviting atmosphere for all.

What are We Looking For?

• High school diploma or its equivalent.
• Prior customer service experience is a plus, but we're also open to enthusiastic beginners.
• Exceptional interpersonal and communication skills, with the ability to connect with people from all walks of life.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Basic computer proficiency and understanding.
• Weekend availability is a must.

About the Kroc Center:

The Quincy Kroc Center redefines what a community center is all about. The Kroc Center is comprised of several major components: a center of worship and performance venue, an aquatics center, fitness and recreation center, classrooms, and special event facilities. The programs, as well as the building itself, have been designed to stimulate the mind, body, and spirit to provide hope and to transform the life of each and every member of the community.