Hospitality Clerk III / Lead

Job Locations US-MI-Detroit

Requisition ID 2024-17636

# of Openings 1

Category (Portal Searching) Administrative/Clerical

Position Type (Portal Searching) Regular Full-Time

Under general supervision, is responsible for set-up and disassemble of conference room, receiving catering deliveries; preparing food for delivery to conference rooms, and completing food service setup. This includes but is not limited to tables, chairs, equipment, paper, writing instruments, etc. May perform additional duties such as mail, packages and interoffice correspondence handling and dispatching for all classes of mail if needed.

Manage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests,
• Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests. Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries)
• Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etc
• Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Manage large amounts of inbound and outbound calls/emails in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Collaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutions
• Develop and maintain strong, credible relationships across business units and deliver business results
• Respond to changing situations and encourage and help others to do the same. Clarifies and adapts guidelines that are not applicable to changing situations
• Manage conflicting priorities and be comfortable in a fast-paced environment
• Independently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge. May provide solutions to resolve less complex problems
• Assist in complex project coordination and support departmental initiatives
• Perform other assigned tasks as needed

• High school Diploma or equivalent
• Minimum 5 years experience concierge experience working in a fast paced Corporate environment
• Video conferenceing experience a plus
• Ability to make independent and high quality decisions and may advise on solutions to problems or issues
• Excellent customer service, professional attitude and appearance are a must
• Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

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