Service Attendant

Mission statement

Optima Dealer Services Inc is dedicated to delivering the finest consulting services and staff management to our valued clients in the Auto Industry field to help them strive for their business goals and achieve excellence in customer Service.

The below example represents the primary duties of the position, although others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Role Purpose:

A Service Attendant oversees all Guests when they are checking out from Jaguar Land Rover Auto Dealership in Newport Beach by providing a 5-star Experience to all Guests.

Key Duties:

• Greet all Guests with a welcoming smile and body language when they arrive at Fletcher Jones Motorcars.
• Ensure that all customers are escorted to their car
• Remove the protective plastic from the car
• Organize the pickup lot and make sure that keys are organized in the front key boxes
• Confirm all cars in the pick-up lot have all protective plastic in place.
• Retrieve any customer pick-ups

• Customer service 101 experience is essential for this role.
• Friendly with high energy and the willingness to go above and beyond.
• Highly responsible, professional, and reliable.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Able to safely operate motor vehicles in tight and small spaces.
• Excellent communication, organization, and problem-solving skills, including the ability to maintain composure under stress.
• Able to work independently with minimal supervision.
• Basic computer and internet skills.
• Previous experience in a similar role is a plus.
• Must be customer service oriented.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Must be self-motivated with good written and verbal communication skills.
• Strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Willing to multi-task.
• Ability to focus attention on a Guest's need, always remaining calm and courteous.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.