Customer Service Coordinator

Aerzen USA seeks a Customer Service Coordinator for our Atlanta, GA office!

What We Offer:

• Competitive Salary
• Opportunity to Grow
• Generous Health Benefits (to include 96% company-paid benefit plans) with Company HSA Contribution
• 401(k) with Company Match
• Tuition Reimbursement Program
• Profit Share Bonus Package

What You’ll Do:

• Schedule service technicians.
• Manage service orders, trip reports, time sheets, and expense reports.
• Provide quotes for aftersales parts and service to customers.
• Communicate the status of the service and repairs to the customer.
• Generate after-sales leads and opportunities for the region.
• Maintain accurate customer and product data.
• Provide technical support to service personnel.
• Ensures compliance with applicable Federal, State, Local and customer requirements about safety, employment, and environment.

Education: Bachelor's Degree (four-year college or technical school) or work equivalent -Field of Study: Technical or Business related, Engineering degree preferred.

Experience: 3+ years of related customer support experience, preferably in a manufacturing environment.

Functional Skills: Excellent ability in planning, coordination, prioritizing, analyzing, and problem-solving; ability to handle multiple projects and tasks simultaneously; strong organizational and time management skills. High attention to detail and accuracy. Must have motivational skills and a strong sense of urgency to meet Customer commitments and "above expectations" manner.

Computer Skills: MS Office skills required; Business Center management software skills preferred.

Who We Are:

Aerzen USA was founded in 1983 and is a wholly owned subsidiary of Aerzener Maschinenfabrik GmbH, a recognized world leader in the production of rotary positive displacement machines since 1868. Aerzen USA is headquartered in Coatesville, PA, with multiple offices and service centers throughout the United States. Aerzen USA designs and manufactures positive displacement blowers, hybrid blowers, screw compressors, and high-speed turbo blowers with installations around the world. The company specializes in wastewater treatment aeration, pneumatic conveying of bulk materials, and process gas conveying with high-efficiency equipment and world-class product service and support.

For more information visit our website at: www.aerzen.com

Aerzen USA is an Equal Opportunity Employer.