Program Manager, Services to Unaccompanied Children

The Program Manager, Services to Unaccompanied Children oversees the Safe Release and Home Study/Post Release Services (HS/PRS) Programs. The Safe Release program includes the digital fingerprint screening program for sponsors seeking custody of unaccompanied children. The HS/PRS program assesses the needs of and provides support services to unaccompanied children reunifying with their sponsors. This is a remote position, though occasional on-site trainings and meetings may be required at the Catholic Pastoral Center or at satellite locations in Tullahoma and Columbia.

ESSENTIAL DUTIES:

• Develops and maintains working knowledge of federal contracts and updates for Safe Release and HS/PRS programs.
• Participates in training to ensure that services and reporting comply with Office of Refugee Resettlement (ORR), Global Refuge (formerly Lutheran Immigration and Refugee Services), and United States Conference of Catholic Bishops (USCCB). Adheres to programmatic and contractual timelines, rules of behavior and program manuals.
• Hires, trains, and conducts performance appraisals of staff under direct supervision according to agency guidelines and established personnel policies.
• Supervises, coordinates, and monitors the activities of program staff, ensuring that all department requirements are met in accordance with appropriate program guidelines, agency policies, and procedures.
• Maintains the digital fingerprint machine through proper care and reporting of any technical issues.
• Serves as interpreter when needed and language skills are applicable.
• Serves as liaison with other community agencies, health providers, and professional partners.
• Completes any required reports or data collection activities as prescribed by funders, partners, or agency leadership in a timely and accurate manner.
• Maintains accurate client/program records regarding services provided according to Agency guidelines, using the database(s) provided by the agency and within Agency time frame.
• Actively participates in supervision sessions, periodic team meetings, and training.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• Safe Release Specialists
• HS/PRS Case Managers

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Master's degree in social work or a related field with a year of similar work experience OR a Bachelor's Degree with 5 or more years of similar work experience.
• Prior experience in a supervisory position.
• Experience providing comprehensive case management services.
• Experience working with refugees, immigrants, or displaced peoples.
• Non-profit experience preferred.

Additional Skills or Requirements

• Must read, write, and speak English and Spanish fluently.
• Ability to facilitate intercultural communication to create an inclusive environment.
• Effective interpersonal skills.
• Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
• Ability to handle confidential information with extreme professionalism.
• Ability to plan and organize work, work under pressure, and meet deadlines.
• Ability to work well as a team and independently with minimal direction.
• Proficient with Microsoft Office applications.
• Ability to learn databases, such as Salesforce and Apricot, and other systems.
• Current driver’s license required. Ability to legally operate a motor vehicle and provide own transportation.

HOW TO APPLY:

Qualified candidates should send a resume and a cover letter detailing interest, desired salary, and available start date.

Catholic Charities of Tennessee is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

Satisfactory completion of a background and reference check is required.

BENEFITS

• Ten (10) vacation days.
• Twelve (12) personal days.
• Eighteen (18) paid holidays.
• 403B plan with company match.
• Pension plan.
• Health insurance, vision, and dental coverage.
• Employee Assistance Program.
• Voluntary benefits.