Associate Director, Web Development and Administration

Location: San Francisco, CA Category: Staff Positions Posted On: Fri Mar 22 2024 Job Description:

The Associate Director of Web Strategy and Development plays a critical role as web strategist, technical developer, and design lead under the direction of the VP of Internal University Relations and Chief Marketing & Communications Officer of Strategic Communications and with the Strategic Communications & Relations team.

Web Strategy

The Associate Director works with CIIS leadership, marketers, analysts, admins, program managers, writers, video producers, and photographers to create a dynamic rich experience for visitors to the website. This role is responsible for innovative and strategic use of web platforms to showcase rich media and creative content of CIIS. They partner with stakeholders throughout the University to identify goals, set measurable objectives, gather requirements and implement the vision into digital reality. They also play a role in leveraging the University's holistic digital footprint within the context of CIIS' overall communications and marketing positioning strategy, including paid digital advertising, social media and email communications. This role enhances the reputation of CIIS, promotes its brand, and develops creative content across multiple platforms.

Web Development

The Associate Director is responsible for the design, development, delivery, administration, and management of CIIS' website. This position includes managing a small team of web developers and administrators, overseeing features and functionality; supporting the editor community; offering content strategy, user experience, and analytics consulting; ensuring accessibility compliance, and creating and upholding digital governance to impose clarity and consistency on the website. In addition to overseeing the website, they manage quality assurance initiatives for the web development team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assisting VP and Directors in planning product roadmap and communicating milestone updates to stakeholders
• Leading technical design on new products and major product components
• Defining and documenting best practices for application development
• Supporting strategic initiatives through dialog with leadership teams
• Responsible for code accuracy, functionality, documentation, and improvement
• Conducting security reviews
• Task prioritization and guidance
• Guiding architecture decisions with other Marketing and Communications teams
• Facilitating communication between developers and instructional designers
• Working with University IT to ensure SSL certification
• Troubleshooting technical issues and code conflicts; serving as an emergency contact for triage of website issues
• Managing workflow of projects and setting development priorities; ensuring proper workflow processes are followed and verify task completion
• Ensuring the Web Services team is establishing and adhering to best practices for UX and graphic design
• Researching and remaining vigilant on adherence to WCAG standards
• Facilitating meetings, clarifying processes, brainstorming solutions, and assisting in conflict resolution
• Managing vendors and track budgets
• Technical mentoring
• Conducting performance reviews and tailoring training to fill individual skill gaps

Job Requirements:

MINIMUM QUALIFICATIONS

• Bachelor's degree and 6+ years of web development, including experience on large-scale web products; 2+ years managing a development team and technology vendors.
• Demonstrated success record with developing and managing websites.
• Excellent communication and interpersonal skills.
• Experience with Drupal.
• Clear understanding of web standards and usability methods.
• Excellent ability to explain technical features to a non-technical audience.
• Solid knowledge of web authoring and publishing tools.
• Expert knowledge of content management systems, including the ability to perform standard configuration.
• Ability to design and implement complex web services.
• Experience setting up development stack, including Docker, GIT, Drush, and Composer.
• In-depth knowledge of HTML, CSS, and related website development technologies and software.
• Clear understanding of web standards (e.g., WCAG), web design best practices, and usability methods.
• Knowledge of multimedia and design.
• Proficiency with relational database technology, SQL, Access, and Filemaker Pro.
• Working knowledge of office applications (e.g., Microsoft Word, Outlook, PowerPoint, Google Forms).
• Experience with versioning software (e.g., GIT).

PREFERRED QUALIFICATIONS

• Prior experience working in a higher education and/or non-profit setting.
• Familiarity with programming and scripting languages (e.g., PHP).
• Understanding of relational database technology (e.g., MySQL).
• Strong proficiency in information architecture and content management.
• Experience designing and implementing A/B campaigns
• Willingness to learn new web-based technologies, including applications and programming languages.
• Familiarity with the Adobe Creative Cloud suite is a plus.

LOCATION

Hybrid or remote work possible. May work extended hours and weekends.

Additional Information:

WAGES AND BENEFITS

Salary Range: $85,000 - $100,000

CIIS offers a comprehensive benefits package.

NOTES TO CANDIDATE

• Background Check - Due to the sensitivity and requirements of this position, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses, or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver's license.
• Visa Sponsorship - Visa sponsorship is not available for this position. Applicants must currently be authorized to work in the United States for any employer.
• Relocation Assistance - This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

CIIS strives to cultivate and preserve a culture of inclusion and belonging as part of its Seven Commitments. More than accept difference, we honor and celebrate our staff's diversity of experiences, perspectives, and identities. Together, our community creates and maintains working and learning environments that are inclusive, equitable, accessible, and welcoming.

CIIS is proud to be an equal opportunity employer. We are committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio- economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI+). CIIS is committed to compliance with all fair employment practices regarding citizenship and immigration status.

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