Bilingual CSR III - $19 $21/HR

Client Services Representative III - Bilingual in English/Spanish

Seeking bilingual candidates with inbound/outbound customer service experience to join a reputable company near the Domain. This is a great opportunity with a company that is a firm believer of internal growth opportunities...if you're seeking stability, good training and comfortable assisting customers on the phone, we want you!

Overview:

Temp-to-perm

Monday-Friday | 8:30AM-5PM

Payrate: $19-$21/HR

Fast Internal growth opportunities!

Excellent Benefits upon conversion

Perks: Weekly fruit delivery, positive culture and vibes committee, gym access, free continued education/training for certifications and more!

Job Summary

Under limited supervision, the Client Services Representative responds directly or indirectly to policyholder and/or agent inquiries.

Essential Functions

* Update beneficiary changes, address changes, forms requests, etc. into database

* Policy provisions, policy changes/conversions, reinstatements, withdrawal histories

* Basic requests like beneficiary changes, address changes, forms requests, etc.

* Ensure compliance with company standards and maintains customer files

* May calculate cash values, premium refunds/changes, loan balances or other such values

* Handle customer complaints in a professional courteous manage

* Ensures outstanding issues are resolved appropriately

* Perform similarly related activities as necessary

* Covering for CSR III's as needed

Knowledge, Skills & Abilities

* Must be able to learn, comprehend and apply tax regulations as they apply to distributions and changes to annuity and life policies

* Ability to perform complex manual mathematical calculations

* Basic computer knowledge and keyboarding skills

* Ability to communicate effectively with customers by telephone

* Strong organizational skills

* Demonstrated skill and ability in dealing with the public

* Knowledge and skill at applying customer service theories and practices

* Strong written and oral communication skills necessary

Education & Experience

* High school or GED required

* 2+ years of administrative or customer service experience

* Call center experience, a plus!

For more information apply today or email your resume to Megan Kindel:

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.