Audio Visual Engineer - Full-time / Part-time

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

As an Audio Visual (AV) Engineer/Product Manager at Quad, you will play a crucial role in the deployment of in-store retail media/digital signage networks. This position involves a combination of technical expertise, product development, presales & cost modeling, vendor management, & day 2 support. This role will also focus on future offerings and the expansion of our portfolio by developing new hardware/system solutions compatible with and in conjunction with our Content Management System (CMS). You will collaborate closely with cross-functional teams to design, implement, optimize, document, and provide Tier 3 support for audio-visual solutions tailored to the unique needs of our clients in the retail sector.

 

KEY RESPONSIBILITIES

• System Design and Engineering:
  • Collaborate with clients and internal teams to understand hardware/software requirements.
  • Design and engineer audio-visual products and systems specific to the digital signage marketplace.
  • Lead the implementation of all technical aspects of the digital signage/audio-visual solutions in-store.
  • Coordinate with project managers, technicians, and vendors to ensure timely and successful delivery of designed systems/products.
  • Integrate new hardware solutions for compatibility with a Content Management System (CMS).
  • Collaborate with hardware vendors to ensure seamless integration and optimal performance.
  • Specify, image, and configure PC’s/equipment to meet the requirements of the CMS & audio-visual solutions.
  • Collaborate with IT & Fabrication teams to ensure that hardware specifications align with security and network standards.
  • Create and maintain comprehensive documentation, including mechanical drawings, wiring diagrams, troubleshooting guides, and standard operating procedures.
• Product Evaluation and Development:
  • Stay current with industry trends, emerging technologies, and best practices.
  • Research, recommend, evaluate, and assess new audio-visual products and technologies for purposes of expanding offerings applicable to the business.
  • Contribute to the development of custom solutions and ongoing enhancements to meet client needs.
  • Participate in presales activities including cost modeling, forecasting, and roadmap planning.
• Quality Assurance:
  • Conduct thorough testing and quality assurance of audio-visual systems to ensure reliability, compatibility, and optimal performance.
  • Develop and implement preventive maintenance schedules for installed systems.
• Day 2 Support:
  • Provide Tier 3 technical support for deployed systems.
  • Troubleshoot & resolve technical issues during installation and post-deployment.
  • Monitor system performance and address any issues or anomalies promptly.
  • Collaborate with the support team to develop and implement maintenance plans.
• Client Support and Training:
  • Provide technical support to clients and internal teams as needed.
  • Develop training materials and conduct training sessions for end-users as needed.

 

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: 

• Bachelor's degree in Electrical Engineering, Audio Engineering, Computer Science, or a related field.
• Minimum of 10 years of experience in the audio-visual industry as a Design Engineer, with a focus on digital signage and retail media networks.
• Minimum of 3-5 years of experience with industry-standard software for design documentation (e.g. AutoCAD, Solidworks, Visio, Lucid Chart, etc.)
• Proven track record of successful design engineering and deployment of large-scale AV systems.
• Strong knowledge of audio-visual technologies, codecs, display technologies, and signal processing.
• Familiarity with networking principles and protocols relevant to AV integration.
• Knowledge of installation principles, standards, and best practices (UL/ETL, ADA Compliancy, etc.)

Experience:

• Minimum of 10 years of experience in the audio-visual industry as a Design Engineer, with a focus on digital signage and retail media networks.
• Minimum of 3-5 years of experience with industry-standard software for design documentation (e.g. AutoCAD, Solidworks, Visio, Lucid Chart, etc.)
• Proven track record of successful design engineering and deployment of large-scale AV systems.
• Strong knowledge of audio-visual technologies, codecs, display technologies, and signal processing.
• Familiarity with networking principles and protocols relevant to AV integration.
• Knowledge of installation principles, standards, and best practices (UL/ETL, ADA Compliancy, etc.)

Certificates, Licenses, Registrations: Relevant certifications in audio-visual technologies (e.g., CTS, CTS-D) are a plus.

Knowledge, Skills & Abilities: 

• Strong written and oral skills
• Ability to adapt internal and customer communications based on the audience
• Strong project/resource management skills
• Strong background in monitoring tools and applications for troubleshooting
• Personal Computer proficiency in Business Applications
• Excellent communication, motivation, and problem-solving skills

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