Call Center Representative - Full-time / Part-time

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!The Opportunity

***This position is remote, work from home, in a call center environment, that is highly structured and regimented.***

We are seeking dedicated Intermediate level Personal Lines Account Manager's for our Florida Property team!

This is a full-time, hourly, non-exempt position.

Work Schedule Availability: 5 day 40 hour work week Monday - Friday 9:00am-5:30pm CST.

In this role you will advise on personal lines insurance products and provide coverage to members and nonmembers. You will underwrite applications for USAA and multiple additional admitted and non-admitted carriers, adapting to each carriers’ unique underwriting platform to ensure appropriate pricing for members with risk and exposure beyond USAA's appetite.

This position can work remotely in the continental U.S.

We have multiple positions available.

What you'll do:

• Use a consultative approach with members with various risk profiles to resolve their needs and recommend and provide solutions based on expanded personal lines products which may include auto, non-standard auto, home, condominium, dwelling fire, renters, personal articles floater, umbrella, and specialty property (ex. Wind, coastal and brush).

• Provide relevant service offerings for issued products in all US states and territories.

• Evaluate USAA and additional carriers to address each member’s and/or nonmember’s risk profile to ensure appropriate approval and pricing to issue and service member policy.

• Underwrite policies using a critical thinking/resource-based approach to include property appraiser/permit search/carrier manuals/verifying data with supporting documentation, etc. vs. a system/member-led approach.

• Use USAA core systems as well as Agency systems including comparative rater, agency management system, and multiple systems to settle the appropriate product and terms to recommend to the member or nonmember.

• Document all policy information, carrier correspondence, and carrier forms in Agency Management Systems/ Customer Relationship Management (CRM) systems to facilitate members’ and nonmembers’ insurance renewal process.

• Provide policy changes, endorsements, renewals, cancellations, reinstatements, and record updates within agency systems. Tracks and follows up on sales opportunities with comparative rater systems and sales follow up.

• Initiate, collect, review, and validate process and procedure change recommendations from team members through collaboration; provide recommendations to senior level teammates and management.

• Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.

• 1 year of insurance sales and service experience, and/or experience working in a Personal Lines multi-carrier insurance agency or broker setting.

• Valid Property and Casualty insurance license for home state and/or ability to acquire home state and multistate license within 90 days.

• Excellent communication and customer service skills.

• Knowledge of insurance rating and underwriting procedures.

What sets you apart:

• 2+ years Personal Lines experience in areas of Wind and/or Florida property.

• Experience with Agency Management System and/or Salesforce.

• Experience working in a multiple carrier environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $43,690.00 - $78,290.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

 

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.