Operations Center Nurse Coordinator (RN)- PT

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital

Pursue your passion for caring with Duke Raleigh Hospital in Raleigh, North Carolina, which has been part of Duke Health since 1998 and has served Wake County for more than 35 years. Duke Raleigh Hospital features 204 inpatient beds and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

Shift Information

• Part Time; this role will help cover for scheduled vacations and have the opportunity to pick up scheduled shifts, and potential call-outs. 
• Normal operation hours and shifts will be Sunday-Friday, 7A-7P
• No nights or overnights

General Description of this Role

The Operations Center Nurse Coordinator is a key part of the Operations Center Team. The Operations Center is in a central location with representatives from various areas in order for the hospital to operate as one unit whose purpose is to streamline communication and decision making around processes that contribute to patient flow at Duke Raleigh Hospital. This is co-located team that gives line of sight to all the moving parts that influence patient flow and address removal of throughput barriers. The Nurse Coordinator brings clinical knowledge to the Operations Center and facilitates hospital throughput, identifies barriers and collaborate with various departments to remove identified barriers. 

Duties and Responsibilities of this Role

• •    Collaboration with various DRH departments to facilitate the removal of throughput barriers.
  •    Scan units for discharge possibilities and help to follow through on discharges.   
  •    Communicate with providers, case managers, rehab, and other practitioners to help facilitate flow and anticipate the needs by department.   
  •    Communicate with ED to understand admissions needs and use electronic records to facilitate spaces on proper units.  
  •    Facilitate stat cleans for patient placements and EVS .
  •    Serve as resource for patient placement using clinical skills for the proper placement of patients. 
  •    Escalates problems/concerns to the Operations Administrator, nursing leadership, and physician leadership. 
  •    Collaborate with various ancillary departments to anticipate needs for the day and prioritize today’s discharges.
  •    Review Multidisciplinary Rounds with unit leadership to understand hospital status. 
  •    Facilitate use of discharge lounge for patients waiting on rides

Minimum Qualifications

Education

• Work requires graduation from an accredited BSN program.
• Registered Nurses who do not have a Bachelor's degree in Nursing (BSN) or higher will be required to enroll in an appropriate BSN program within two years of their start date, and to complete that program within five years of their start date in this role.
• Exception: Registered nurses hired between July 1, 2014, and April 11, 2021, without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014, are not required to enroll in a BSN program to remain in this job classification.

Experience

• No previous RN experience is required for New Graduate Registered Nurses
• One year of RN experience is required for Level II Registered Nurses

Degrees, Licensures, Certifications

• Must have current or compact RN licensure in the state of North Carolina.
• BLS required.

Required Qualifications at this Level

Education:    

Work requires graduation from an accredited BSN program.

Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.

Experience:    

• Twelve months of appropriate clinical experience is required. At a manager's discretion, employees with 6 months of experience who are exceptional performers may be eligible for this level.
• CN Is are eligible for promotion to CN II by meeting criteria set forth by the DUHS Vizient Nurse Residency Program within 12 months of hire.
• Promotions can occur at 12 months of hire, but no later than 18 months of hire.

Degrees, Licensure, and/or Certification:    

Must have current or compact RN licensure in the state of North Carolina. BLS required.

Knowledge, Skills, and Abilities:    

• Knowledge of scope of the registered nurse, licensed practical nurse and unlicensed staff
• Knowledge of and appropriate application of the nursing process
• Knowledge of professional theory, practice and procedure
• Ability to assess nursing needs of acute and chronically ill patients and their families
• Ability to independently seek out resources and work collaboratively
• Ability to establish and maintain effective working relationships
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
• Ability to teach patients and families in accordance with the nursing plan of care
• Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up
• Ability to use fine motor skills
• Competent in BLS and/or other specialized life support requirements designated by work area
• Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status
• Ability to use computer and learn new software programs
• Able to document and communicate pertinent information using computer and/or paper documentation tools
• Ability to navigate the entity to provide clinical care for patients
• Ability to withstand prolonged standing and walking.
• Ability to remain focused and organized
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
• Working knowledge of infection control procedures and safety precautions
• Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements
• Pre-employment Physical Capacity Testing Required

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.