Field Operations Coordinator - New Hampshire

SIMILAR TITLES: Field Service Coordinator, Support Specialist, Program Coordinator, Operations Associate, Operations Coordinator

ABOUT US 

MSB Consulting is an educational consulting firm that works directly with the Special Education community. We help our clients maximize their reimbursements from the Medicaid to Schools program, providing much-needed funding back to the school districts that we serve. We are able to accomplish this by always looking to Our Purpose: to collaboratively pursue excellence in Medicaid with school districts in a way that builds compliance, accuracy, and maximization and yields client loyalty. 

We focus exclusively on meeting the needs of school districts, implementing new technologies and processes with a commitment to excellence in quality and compliance in order to fulfill our purpose. We pride ourselves on going above and beyond the call of duty, not just existing as another billing vendor. MSB is not a one-size-fits-all company; we are versatile and fully customizable to fit each individual district’s needs. Rather than providing districts with only a single person as a resource, our entire company is available as a support system, with each and every member dedicated to our purpose and our guiding principles. We center ourselves on building lasting and meaningful relationships that create a family dynamic for both our clients and our employees. Rooted in community, trust, and transparency, MSB is held to the highest standard to empower and lead our clients and ourselves in a way that is always driven by one singular purpose - to simplify districts' Medicaid experience so they can impact students! 

OUR GUIDING PRINCIPLES 

At MSB, we have a greater sense of direction to help us achieve Our Purpose thanks to our Guiding Principles. Our Guiding Principles outline how a member of the MSB Family should engage with our clients and each other. At the end of the day, our Guiding Principles define the type of person we want to work with and ultimately who we aspire to be.  We recommend visiting our Guiding Principles page at http://msbconnect.com/Story/#GuidingPrinciples to learn more.

Overcome Fear 

Choose a Positive Mindset

Aspire to Lead 

Communicate with Integrity 

Learn with Humility 

Delight Clients 

Celebrate Innovation

Leverage Change 

Serve People 

Establish Trust 

Pursue Profit 

PURPOSE

The Field Operations Coordinator works as a liaison to the Program Specialist with a primary responsibility to support the Program Specialist and Clients in a way that increases Medicaid claiming throughout the year. The Program Associate will also develop skills necessary to become a high-functioning consultant on MSB’s program, X Logs. These objectives will be lived out in a way that resolves issues with empathy and care, improves brand credibility, and nurtures relationships.

Compensation: $45,000- $60,000 + Benefits

Additional Benefits: (Estimated Value: $13,000 annually)

• MSB Consulting pays 100% of medical, dental, and vision premiums for employee-only coverage
• 13+ paid holidays per year
• Unlimited Paid Time Off
• Life insurance
• 401K with a 2% match
• Free Amazon Prime membership
• Apple hardware
• Casual work environment

Travel Requirements: 50% travel requirement within the state of New Hampshire with occasional overnights and trips to headquarters in Austin, TX throughout the year.

WHAT WE'RE LOOKING FOR:

• Self-motivated to solve problems rather than waiting for an answer
• Ability to perform comfortably in fast-paced, deadline-oriented environments
• Ability to build strong relationships with users, administrators, and various personnel 
• Ability to communicate clearly and effectively
• Ability to collaborate in a team environment 
• Ability to work in a self-directed environment 
• Exceptional interpersonal, written, and verbal communication skills
• Strong presentation and public speaking skills consistent with MSB’s approved method of consultation. 
• Proficient with computers and technology (MS Word, Excel, PPT, etc.)
• Creative thinker with ability to make decisions and solve problems effectively, efficiently, and confidently.
• Ability to travel by car (not provided by MSB) (50%); valid driver’s license

YOUR IMPACT AND RESPONSIBILITIES:

• Directly interact with users across different communication channels.
• Defuse high-stress situations by listening to users and providing speedy, effective resolutions while maintaining a positive attitude.
• Act as the voice of the company on the front lines in providing excellent customer service.
• Ability to communicate effectively and through a consultative manner to stakeholders at a district.
• Investigate and resolve client issues through effective cross-team interaction and a deep understanding of the clients’ needs.
• Continually learn about the Medicaid to Schools program and product knowledge to better serve users.
• Provide ongoing consultation to districts and Program Specialists on MSBs program, X Logs.
• Provide training and workshop support to districts and Program Specialists.
• Monitor and provide ongoing consultation to ensure provider participation of documentation in MSB’s program, X Logs.
• Research and resolve paper log deficiencies for documentation. 
• Provide quarterly Program Intervention proposals to Program Specialists to ensure districts’ success in reaching interim billing goals.
• Assist Program Specialists with company-wide initiatives.
• Perform other duties as assigned by Program Specialists and Director of Field Operations

Interested in joining our team? We are interested in learning more about you. Apply now!

MSB Consulting is an Equal Opportunity Employer committed to providing a diverse environment. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. If you require reasonable accommodation during the application process, please contact us at careers@msbconnect.com.