Front Desk

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: 

• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. 

• Provide customer service to tenants and guests, providing information and assistance. 
• Conducts scheduled and impromptu cleanliness checks of the facility. 
• Distribute room keys and explain the buildings amenities 
• Work with other staff members to ensure that all guest rooms meet building standards and accommodate any special client needs 
• Complies with company policies and work rules as described in the company Employee Handbook, the Statement of Work, and the Facility Policies and Procedures Manual. 

• Adheres to attendance policies and is available to work any shift to ensure adequate coverage of the program and to ensure the safety and security of the residents. 
• Complies with facility safety rules and takes appropriate corrective action to ensure work is performed in a safe manner and without injury to self or others. 
• Ensure the safety and security of both tenants or other building occupants and the property 
• Maintains composure in highly stressful or adverse situations. 
• Conducts self within appropriate and expected professional boundaries and policies. 

• Reporting any unusual behavior, conflicts, or recovery deviations to the relevant professionals. 
• Maintains confidentiality and earns others’ trust and respect through consistent honesty and professionalism in all interactions. 
• Assist with building upkeep and maintenance as needed. 
• Models hope, personal responsibility and self-advocacy to demonstrate how recovery goals can be respectfully met and how a belief in self is maintained. 
• Receives Maintenace requests, accepts rent and writes receipts. 

COMPETENCIES, SKILLS, AND ABILITIES: 

1. Ability to read, comprehend, and follow established policies and procedures. 

1. Ability to manage work time well, prioritize and meet deadlines. 

1. Ability to exercise good judgement, courtesy, and tact. 

1. Ability to establish good rapport with people of diverse cultures and belief systems. 

1. Demonstrated ability to work effectively in a team environment. 

1. Must demonstrate sound judgment, professional boundaries, ethics, and ability to maintain confidentiality. 

WORK ENVIRONMENT/JOB CONDITIONS: 

1. Ability to handle intoxicated and escalated residents calmly and compassionately. 

1. General office environment, possible shared office space. 

1. Promotes a positive working and living environment for staff and residents. 

1. Develops and maintains constructive and cooperative working relationships with others. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

1. Ability to grasp, type, see, talk, hear, and lift and carry 50 pounds of weight by utilizing proper lifting techniques and working in a safe manner. This position will also be performing physical activities such as climbing, lifting, balancing, walking, stooping, bending, and handling materials.