Front of House Assistant (Seasonal)

JOB SUMMARY

The Front of House Assistant will be assisting with providing exceptional and anticipatory service in hospitality by collaborating with the culinary department to create a memorable and exceptional guest experience.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Assist with the set-up, breakdown, cleaning of tables, chairs and food stations for all functions or events
• Responsible for reviewing all event orders prior to function
• Maintain cleanliness and presentation of all china, glass, and flatware prior to use
• Assist in stocking linen, china, flatware, glassware and supplies for all outside events and in homes ensuring supplies are in good condition
• Assist in set-up of linen, china, glass, silver, and accent pieces for each function or event
• Maintain knowledge of each menu selection's origin, taste, and preparation method
• Communicate special needs or requests to the Front of House Captain
• Deliver food and beverage items from staging area to the guest table in a timely manner to ensure proper food quality
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns or requests
• Maintain cleanliness and condition of all service areas
• Offer guests an enjoyable, expertly served beverage and dining experience
• Be familiar with the beverage/wine list including stemware used and appropriate garnishes
• Responsible for stocking and restocking of food and beverage in all homes and events
• Assist with all grocery deliveries for all homes
• Deliver food/meals to different locations on the property as assigned
• Perform other duties as assigned

EDUCATION REQUIREMENTS

High school diploma or equivalent

JOB SKILLS AND QUALIFICATIONS

• Must have at least 1 year of food and beverage experience in fine dining or a luxury environment
• Excellent communication skills, reading, writing, and speaking and customer service skills
• Must have the ability to multitask and be organized
• Requires attention to detail and problem-solving skills
• Ability to work as a part of a team and follow instructions
• TB Clearance Card required
• Valid Driver license

PHYSICAL DEMANDS & WORKING CONDITIONS

• Handling of food, objects, products, china, flatware and stemware
• Move, lift, carry, push, pull and place objects weighing less than or equal to 25 lbs with assistance and object weighing in excess of 50 lbs with assistance
• Must be able to stand, walk or sit for an extended period or for an entire work shift
• Requires flexibility to work variable days and shifts (AM, PM), weekends and holidays
• Ability to drive a Utility vehicle
• Ability to drive company vehicles

COMPETENCIES

• Communication: Communicates clearly and concisely, both written and verbal. Able to communicate insights and understanding of issues or problems in a skillful way. Communicates important information to coworkers, supervisors, and managers.
• Trustworthiness and integrity, always acting in the best interests of the owner
• Ability to work independently and in a team setting.
• Critical Thinking: Asks the right questions to obtain the information needed to size up a situation properly. Anticipates and responds to problems quickly. Finds ways to get projects accomplished efficiently. Positively impacts the team by managing time effectively.
• Dependable
• Attention to detail: The ability to listen to, and understand information and ideas presented through spoken words and sentences.
• Takes initiative
• Works well under time constraints
• Proactive: Goes above and beyond what needs to be done. Has the confidence to initiate action independently; addresses unexpected problems or opportunities without prompting
• Team Player: Connects with coworkers, leaders, and external vendors in an effective manner. Considers how his/her actions affect other groups or team members. Models a spirit of cooperation with other members of the work group. Works effectively and cooperatively across groups.