Office Clerk

Jellystone Park PA Wilds - Office Clerk

• Maximum customer interaction
• Must be able to handle customer complaints and inquiries
• Must be able to keep customer information confidential
• Willingness to strive for outstanding customer service
• Must be comfortable answering phones and returning messages
• Working reservation software, taking reservations, answering questions about campground and park amenities
• Checking customers in and out, assemble check in packets
• Processing payments
• Answering emails
• Scanning and photocopying documents
• Must be comfortable working with money:  closing a register for the day, maintaining change and counting out change
• Opening and closing the office
• Handling paperwork
• Need to learn layout of campground and lodging units, park and site amenities
• Work with maintenance and housekeeping departments regarding check in and outs
• Work with maintenance regarding customer needs at sites, firewood deliveries and propane fills
• Must have reliable transportation
• Must be willing to work weekends and holidays
• Must be able to lift 20 pounds