Dispatcher - 1883812

Job description

BIRMINGHAM'S TRUSTED RESIDENTIAL HEATING, COOLING, PLUMBING, AND ELECTRICAL EXPERTS

Aux Home Services has been a trusted provider of heating, cooling, plumbing, and electrical solutions to homes across Jefferson and Shelby counties for over 30 years. Founded by Phil Smitherman, a U.S. Navy veteran, in 1987, Aux Home Services draws inspiration from the Navy's Auxiliary ("Aux") forces, ensuring your home operates smoothly like a well-maintained vessel. Our commitment to punctuality, cleanliness, transparent pricing, and top-notch service has earned us the trust of thousands of homeowners throughout the Birmingham, Alabama, region.

Our Culture

Our company culture thrives on openness and relatability. We believe in open doors and easy connections, fostering an environment where every team member feels valued and heard. Communication flows freely, encouraging the sharing of ideas and concerns. This approach creates a supportive and inclusive workplace where everyone can thrive and succeed.

Our Values

• Help First attitude
• Professionalism
• Positive outlook
• Do the right thing
• Growth-minded

Why Join Us

• Commitment to Excellence:Join us for our unwavering commitment to excellence, where we prioritize punctuality, cleanliness, and transparent pricing, setting us apart in delivering top-notch service experiences.
• Customer-Centric Approach:Be part of a customer-centric team that goes above and beyond to exceed expectations, making a meaningful impact on our valued customers' lives every day.
• Growth and Development:Experience personal and professional growth with us through tailored training, mentorship opportunities, and clear career advancement paths, empowering you to reach your full potential.

Pay

• $37,500.00-$42,000.00 yearly
• Performance-based bonus

Benefits

• Medical, Dental, andVision
• 401(k)
• 401(k) / Matching
• Employee Discount
• Health Savings Account
• Job Training
• Open Door Policy
• Paid Holidays andPTO
• Promote within
• Referral Program

Responsibilities

• Coordinate and schedule service appointments for HVAC and electrical technicians, ensuring efficient utilization of resources and timely response to customer requests.
• Receive and manage incoming service calls, inquiries, and emergencies, prioritizing tasks based on urgency and customer needs.
• Dispatch technicians to job sites, providing clear instructions and relevant information to facilitate smooth and effective service delivery.
• Maintain accurate records of service calls, technician availability, and work orders in the dispatch system/database.
• Communicate with customers regarding appointment confirmations, technician arrival times, and any changes or delays in service.
• Monitor technician progress and job statuses, proactively addressing any issues or challenges that may arise during service appointments.
• Collaborate with other departments, such as sales and inventory management, to coordinate service activities and ensure seamless operations.
• Assist in resolving customer complaints or concerns, striving to achieve high levels of satisfaction and retention.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Aux Home Services will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

Job requirements

• Confidence in abilities and a strong belief in oneself and the company's mission
• Alignment with the company's mission statement and the ability to reflect this belief in dispatching responsibilities
• Collaboration skills to work effectively with coworkers, ensuring tasks are completed correctly and in the best interest of customers while adhering to company policies
• Excellent telephone etiquette with a pleasant demeanor and the ability to demonstrate empathy towards customers
• Valid driver's license
• Self-motivated, and must haveleadership qualities
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."