Customer Service Technical Rep

Accepting Applications for Customer Service Technical Rep to join our team!

Who We Are:

Matric is an award winning contract electronics manufacturer celebrating our 50th anniversary and the great team of people who make up our workforce. We offer products and services in Engineering, PCB Assembly and Aftermarket products to support a diverse group of markets.

What We Offer:

• Competitive Wages
• Full Benefits including Medical, Dental, Vision, Life Insurance
• Company paid life insurance, short-term disability and long-term disability
• Tuition Reimbursement Program
• Matching 401(k) Plan

What you need to be successful in this role:

• Ability to be the first point of contact, to answer basic support questions, to initiate contact review process to ensure agreement meets customer satisfaction.
• Ability to maintain, report and monitor requirements and agreement with customers.
• Able to assist in updating pricing and costs
• Ability to manage multiple accounts at one time
• Ability to multi-task with accuracy and respond to changing priorities.
• Exceptional customer service, problem-solving skills and strong attention to detail
• Be able to work independently and as part of a team.
• Proficiency with Microsoft Office applications
• High School Diploma or GED plus two years of practical experience in a clerical support or administrative role is required.

Matric is committed to the full inclusion of all qualified individuals. Reasonable accommodations may be made to individuals with disabilities to perform essential job functions.