Computer Support Tech

Computer Support Technician
The Computer Support Technician works under the supervision of the Network and
Support Administrator and is responsible for assisting the Network and Support
Administrator and IT Manager in supporting the IT infrastructure.
Responsibilities
Serve as technical support for all end users.
Provide support for hardware, software, web based applications, and communications
to end users.
Maintain and install hardware and software (including but not limited to PCs, laptops,
printers and other peripherals, phones, and wiring.)
Assist in monitoring and maintaining the security of the network (including but not
limited to stored data and end user devices.)
Assist in maintaining and updating systems on the network (including but not limited to
firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a
minimum.
Develop and maintain current expertise in software, operating systems, network
equipment, etc.
Some travel may be required.
Knowledge, Abilities and Skills
Knowledge of server and network infrastructure

Understanding of local and wide area networks
Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct
software/hardware problems
Knowledge of common networking concepts:
TCP/IP, DNS, DHCP, VPN, wireless networks, etc.
Efficient with Windows Operating Systems and Microsoft Office
Experience with telephone systems
Education / Experience
One to Three years in computer applications or related area; Bachelor’s degree in
Computer Science or related field is recommended.