Help Desk Support Tier 1 - 1762728

Mount Indie is seeking a mission-driven professional with aSecret Clearance, A + CertificationCertification and a minimum of1 year of experience as a Help Desk Support Specialistfor the federal government to join a team in Rome, New York.

As aHelp Desk Support Specialist,you will:

• Be part of an empowered culture where you are a key contributor to the success of the company.
• Continue growing your technical skills and knowledge.

A week in the life of a Help Desk Support Specialist, Tier I:

• Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting.
• Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issues.

Position Requirements:

• Secret security clearance required
• Minimum of 1 year of experience as a Help Desk Specialist
• High School Diploma Required
• Minimum of an A+ Certification, Security+ preferred.

Skills and abilities:

• Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility
• Demonstrated ability to approach job responsibilities with a focus on process improvement
• Able to work and effectively communicate with all levels of management
• Unconditional integrity and commitment to achieving goals