Shop & Service Administrator

For over 90 years, Duininck has been building strong communities through our relationships with customers, employees, subcontractors, and vendors. Through these partnerships based on deeply held core values that have stayed with us for three generations, we build the projects that build your communities.

At Duininck our employees enjoy:

• Opportunities to Learn, Grow and Advance
• A Culture that Supports Your Success
• Family Owned and Operated
• Competitive Pay and Benefits
• Building Strong Communities

The Shop & Service Administrator plays a crucial role in ensuring the Fleet Division maintains our assets efficiently by maintaining the Computerized Maintenance Management System (CMMS) and leading the OneCall system. This includes inputting accurate data, following the work order process, and ensuring everyone uses the system correctly and being the central point of contact for repair requests.

This position will take incoming calls, gather information, and translate that into work orders for Shop Leadership & technicians. In addition to these two primary functions, the Shop & Service Administrator may also be tasked with other duties assigned by the Lead Planner/Scheduler. These might include generating reports or assisting the Shop Manager with securing outside vendors to perform Corrective & Preventive Maintenance work.

Essential Responsibilities:

• Acts as the central contact point, receiving maintenance requests via phone and email through the OneCall system.
• Analyzes and prioritizes these requests, translating them into clear and detailed Repair Requests.
• Enters maintenance data into the CMMS system, including:
  • Work Order Information
  • Invoices
  • Equipment data

• Ensures accuracy and consistency of information within Work Orders.
• Tracks and records non-technician time spent on repairs (e.g., Repair Operator Repairs).
• Assists with managing repairs performed by external vendors, including tracking invoices.
• Maintains accurate meter readings for equipment within the CMMS.
• Fosters positive relationships with internal customers (fleet personnel), vendors, and suppliers.
• Collaborates with the Lead Planner/Scheduler and Shop Manager to:
  • Adjust or establish work orders in line with production schedules.
  • Create Work Orders for the Shop Manager to schedule during peak seasons.
• Approves and exports timesheets submitted by technicians.
• Other duties as assigned.

Knowledge, Skills & Abilities:

• Ability to read, analyze, and interpret written, phoned and emailed repair requests.
• Ability to effectively communicate on the phone and through email in a professional and efficient manner to retrieve consistent data for work order development & repair requests.
• A self-motivated individual with high attention to detail and accuracy and strong organization skills.

Education & Experience:

• Above average computer skills including Microsoft office tools
• Knowledge and skills used in CMMS systems or other database hardware and software is preferred.
• Applicants must be 18 years of age or older.
• Fluent in English, both written and verbal. Familiarity with Spanish a plus.

This year-round, full-time position comes with a strong benefit package including PTO, three health plans to choose from, dental & vision plans, company paid life insurance and short term disability, 401K with company match, and more!

Duininck is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national origin, sex, age, disability, genetics, marital status, sexual orientation, gender identity, protected veteran status or citizenship status. If you would like more information on your EEO rights under the law, please click here.