Claim Team Manager - Auto Property

Claim Team Manager - Auto Property

US-TX-Richardson

Job ID: 2024-36544
Type: Regular Full Time
Category: Claims and Investigation
Richardson, TX

Overview

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional...

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting Salary is $75,260.25 - $117,000.00 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.

You are also eligible for:

• An annual bonus based on individual and enterprise performance
• Annual merit increases
• 401(k) contribution
• Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what's important to you!
• Industry leading Tuition Assistance Programs
• Wellnessand mental health programs
• Discounts from hundreds of retailers through our Perks at Work program

And more!

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Selected candidates must currently reside or self-relocate to the area prior to their start date.

Seeking competitive candidates to support our Auto Property Segment including opportunities in the Property and Total Loss segments. You may be considered for other segments dependent upon your skills and qualifications.

• Property is a customer-facing segment handling low complexity, high volume contact center environment with a focus on claim investigations, estimatics/repair processes, and proactive, quality claim handling/resolution
• Total Loss segment is high volume environment involving vehicle total loss processes with a focus on timely handling with quality from initial assignment to settlement

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Come join the Neighborhood and do some good!

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Responsibilities

As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.

• Responsible for first-line management of assigned Auto Claim personnel, which includes hiring, training, coaching, performance management and salary activities
• Leads team toward desired department and company goals
• Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
• Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
• Ensures compliance with company procedures, applicable federal/state laws, and legal requirements
• Promotes development of employees

Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).

Qualifications

• Bachelor's degree preferred
• Prior formal or informal leadership experience required; auto claims operations and/or call center experience preferred
• Experience handling first and/or third party injury claims is preferred
• Litigation experience is preferred
• Effective written and verbal communication skills
• Demonstrates the following leadership behaviors:
• Promote and maintain a relentless focus on the customer when making decisions
• Candidly assess our environment and tackle challenges head-on
• Inspire and energize people to understand and achieve common goals

Please see job description

PI238485410