Airport Account Manager - ECP UA - Full-time

Essential Functions / Key Responsibilities

• Builds partnership with customers and sets the example for the delivery of exceptional customer service.
• Reviews operational and financial reports to ensure the station meets goals, objectives and takes corrective action as required.
• Ensures compliance with policies and procedures, rules, standards, customer requirements, and government/regulatory requirements.
• Participates in employee relations investigations when complaints arise and resolve issues in a professioal and timely manner.
• Promotes and adhears to policies Safety, Anti-Harassment, and Equal Employment opportunities.
• Recruits new employees to ensure appropriate staffing, promotes team-building initiatives, and performs coaching/mentoring activities to develop and motivate team members.
• Ensure that employees are properly trained and audit safety records as needed.
• Sets, measures, and manages the peformance of self and others.  Leads team members in achieving/exceeding operational and financial objectives and goals.
• Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites

• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Work a variety of shifts, including nights, weekends, holidays and overtime.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.
• Enjoy the outdoors daily (sun, rain, sleet, or snow!)  May be exposed to a wide vairiety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
• Must be able to lift/carry/pull/push and move items of 70 pounds and/or more reqularly and repetitevely lift 40 to 50 pounds on raised surfaces.
• Must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.
• Must be able to work in cramped or high places.
• Must be able to carry heavy items up and down jetway stairs.
• Ability to stand, sit, talk, hear, see, reach, stoop, kneel, use hands and fingers to operate a computer, keyboard, printer and phone.

Behaviors

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals