Guest Services Member

JOB TITLE: Guest Services
DEPARTMENT: Hospitality
REPORTS TO: Front Office Manager
LOCATION: Onsite (Santa Fe and Galisteo Basin, New Mexico)

COMPANY OVERVIEW:

MEA, named by The New York Times as "the world's first midlife wisdom school," provides 5-day workshops where participants, together with a team of MEA facilitators explore topics revolving around transitions, finding purpose, and owning wisdom, under the principle that wisdom is shared, not taught. Participants spend their time over the workshop in a combination of classroom and experiential modules, in the comfort of upscale accommodations that one could expect from a luxury boutique hotel.

JOB SUMMARY:
Guest Services is responsible for making our guests feel welcome and setting the tone for their experience. Guest Services staff is responsible for checking guests in and out, inventory control, concierge services, and Serving assistance with the Food and Beverage Department. The person in this role must possess good communication skills and have the ability to resolve conflict and maintain a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
• perform routine inspections of facilities and equipment to identify any issues or potential hazards
• conduct preventive maintenance tasks such as lubricating machinery, replacing filters and checking fluid levels
• respond promptly to maintenance requests from staff or guests like plumbing, leaks, electrical problems or HVAC malfunctions.
• Repair or replace defective equipment, parts, or systems to ensure proper functioning
• keep accurate records of maintenance activities like well logs, work performed, parts used and cost incurred.
• maintain cleanliness of work areas and general areas at the ranch
• assist with special projects or renovations as needed, such as painting carpentry or landscaping
• ensure compliance with safety regulations and protocols at all times
• communicate effectively with colleagues, supervisors, and residents/guests to coordinate maintenance efforts and address concerns
• stay updated on new technologies and techniques in the field of maintenance to improve efficiency and effectiveness
• oversee the upkeep on the ranch fleet

QUALIFICATIONS:

• High school diploma or general education degree preferred
• Previous guest service and/or housekeeping experience preferred

REQUIREMENTS:

• Ability to interpret standard operating procedures, safety, and sanitation instructions.

WORKING CONDITIONS:

• The noise level in the work environment is usually moderate.
• The person having this position may have to lift up to fifty (50) pounds daily; anything over fifty (50)pounds is considered a minimum two (2) person lift.
• The person having this position may have to sit, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position is onsite.

The team member is expected to work 40 hours a week, days and hours based on the needs of scheduled programming. The team member may expect calls or emails outside of scheduled working hours. Occasional travel may be required for learning opportunities, team meetings, or other events.