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in Barstow, CA
CUSTOMER SERVICE REPRESENTATIVE
•10 days ago
Estimated Pay | $19 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Barstow, California |
Compare Pay
Estimated Pay We estimate that this job pays $18.51 per hour based on our data.
$15.14
$18.51
$29.79
About this job
Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE
- GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO
- ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER
- GET VEHICLE INFORMATION YEAR, MAKE AND MODEL
- GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS
- ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING
- OFFER CUSTOMER WATER/ COFFEE
- ASK SERVICE ADVISORS FOR APROX WAIT TIME
- ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME
- WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.
- DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD
- KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES
- WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON
- IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR