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    est. per hour
    Outlets at Barstow 2d ago
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Use left and right arrow keys to navigate
Estimated Pay $19 per hour
Hours Full-time, Part-time
Location Barstow, California

Compare Pay

Estimated Pay
We estimate that this job pays $18.51 per hour based on our data.

$15.14

$18.51

$29.79


About this job

Job Description

Job Description
CUSTOMER SERVICE REPRESENTATIVE

  • GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO



  • ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER

(IF RETURNING CUSTOMER VERIFY INFO)

  • GET VEHICLE INFORMATION YEAR, MAKE AND MODEL



  • GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS

(TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)

  • ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING



  • OFFER CUSTOMER WATER/ COFFEE



  • ASK SERVICE ADVISORS FOR APROX WAIT TIME

(DON'T JUST GUESS)

  • ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME



  • WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.



  • DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD



  • KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES



  • WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON



  • IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR