Business Development Manager

Position Summary

The Business Development Manager actively solicits new and increased referrals in the assigned area by performing the following duties personally. Establishes and builds rapport with medical administration to increase referrals for hospice and palliative care patients. Operates in full compliance of established company policies, procedures and standards for company operations with the highest degree of company expectations, industry standards and legal compliance.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Coordinate external activities that position Hospice of Havasu as the leader in services and provider of choice in our community.
• Grow business through new and existing referral sources. Initiate leads with qualified sources including medical facilities, practitioners, and patients or patients families.
• Coordinate the implementation of company programs, including merchandising/promotions, regulatory compliance, image enhancements, safety, operational excellence, maintenance, and patient service programs.
• Accountable for operating expenses, inventory/cash loss results and ensuring controls are in place to achieve business objectives and to avert business losses.
• Creates a high-performance culture in the industry by setting clear expectations and targets, analyzing performance, maintaining self-accountability, providing appropriate and prompt feedback, utilizing appropriate performance management tools, policies and procedures.
• Conducts regular announced and unannounced site visits with medical referral sources to ensure Hospice of Havasu is maintaining the preferred status for patient care.
• Maintains ongoing relationships and integration of other supporting functional teams.
• Acts as subject matter expert on policies and procedures including safety, customer service delivery and various medical processes.
• Develops effective business relationships with hospice personnel, patients, office support team, vendors, external regulatory/government agencies, etc.….
• Maintains and implements the highest level of Patient Service standards.
• Properly uses and maintains station/office equipment.
• Participates in special projects or additional tasks as assigned by Supervisor.
• Operates and maintains vehicle safety requirements.
• Immediately reports any business incidents within 20 minutes to direct supervisor.
• Submit expense reports in accordance with company policies in a timely manner to office

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Strong interpersonal and communication skills (written and oral), including the ability to lead discussions in diverse groups of varying size.
• Well versed and able to communicate with a high degree of competency regarding medical processes and procedures involving hospice and palliative care.
• Well organized, detail oriented and able to work independently with minimal supervision.
• Minimum of two years direct sales and hospice experience.
• Must possess a valid AZ driver’s license, clean driving record, and maintain company insurance qualification of minimum coverage as follows: $100, ooo Per Person Bodily Injury, $300,000 Per Incident and $50,000 Property Damage Personal Insurance Policy.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch and talk or hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.