Service Support Agent / BDC

Stevens Creek Chevrolet - In a matter of 14-months we have become the largest Chevrolet dealer in Northern California, and the highest volume Bolt EV dealer in the World, because we are committed to producing an environment where our team, and our customers, are always treated with dignity and respect.  We are all held accountable to demonstrate, and maintain, the highest standards of honesty and integrity when conducting business or interacting with fellow employees.  Transparency, knowledge, and a positive attitude are a must to be on our team.  These, and those mentioned below, are truly the only requirements for this job.  Ultimately, they will also be the keys to your success.

Our vibe is contagious!  Our team is our most valuable resource and we encourage personal growth and success through each individual's desire, determination, teamwork, and creativity.  Through this, we have been able to create a unique culture that makes coming to work a want... rather than a must.  If you have an interest in learning about sales and a desire to develop a career in the automotive industry, apply today!  Stevens Creek Chevrolet is a proud member of the Dosanjh Family Automotive Retailing Group.  We hope to see you soon!

Benefits

• Medical & Dental Insurance

• Vision Discount Program

• 401K Plan + Match

• Paid time off and vacation

• Life insurance w/AD&D Feature

• Growth opportunities

• Paid Training

• Employee vehicle purchase plans

• Family owned and operated

• Long term job security

• Employee Assistance Program

• Worldwide Travel Assistance

• Commuter Benefit

• Health Reimbursement Account

• Discounts on products and services

• Above average industry pay

• Corporate 24-Hour Fitness Rates

Sales Benefits

• Hourly + Bonuses Pay Structure

• Unique/Above Average Pay Plan

• Monday through Friday work schedule

• Paid Training

• Great work environment

Responsibilities

• Nurture enriching relationships to build clientele for life. 

• Effective and precise communication, whether it is performed via the telephone, email, or text messaging, on a customer-by-customer basis.

• Interact with complete transparency and provide information in a way that will create trust with our customers.

• Sharing Chevrolet, and off-brand, vehicle Product Knowledge and information.

• Assist customers in selecting a vehicle by asking questions, listening carefully to their responses, and answering their actual questions.

• Knowing all aspects of product offerings, optional packages, and the latest technologies included in our vehicles.

• Overcome objections and thrive within a sales environment.

• Set Sales appointments and confirm arrivals.

• Report directly to the General Manager regarding objectives, planned activities, reviews, analysis, and results.

• Be a contributing member of our team's success by asking questions, answering questions, providing insight, and project a positive attitude.

• Qualifications

• Excellent communication skills with customers, team members, and management.

• Self-starter mentality and ambitious spirit preferred

• Ability to want to learn, develop, and improve on a daily basis.

• Professional, well-groomed personal appearance and hygiene.

• Valid driver’s license and a form of transportation to and from work.

• Desire to find a career, not just a job.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.