Medical Office Clerk

Summary:
The primary purpose of this position is to serve as the medical office clerk, who provides clerical/administrative support in
wards, clinics, or other departments of medical treatment.

Duties & Responsibilities:

• Greets patients/visitors at a front desk, information center, or office setting.
• Answers main office phone line. Directs telephone calls to the appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information and reviews records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in the computer system.
• Creates appointment schedules and templates in the patient appointment computer system.

Qualifications:

• High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.
• At least 6 months of experience in an office setting.
• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.