Floor Supervisor - Venetian Chop House Fine Dining Restaurant - Caribe Royale Orlando Hotel

Scope of Position

The Floor Supervisor will assist with Venetian Fine Dining Food & Beverage operations. He/she will assist in ensuring the operation meets guests' needs, guest satisfaction and maximizes financial performance.

Position Requirements

• Previous supervisory experience in a hospitality setting is preferred, but individuals with a strong passion for leadership and customer service are encouraged to apply.
• Minimum one to two years' experience in a food and beverage environment in a fine dining establishment or luxury hotel.
• Strong restaurant operation background.
• Effective at listening to, understanding, and clarifying the concerns raised by guests and members.
• Ability to thrive in a busy, fast-paced team environment as well as work independently and prioritize tasks effectively.
• Knowledge of Micros or other Point of Sale (POS) Systems.
• Excellent organizational, interpersonal, and administrative skills.

Responsibilities

• Assist with ensuring compliance with all food & beverage policies, standards, and procedures.
• Supervise Associates & tabletop presentation for meal service.
• Complete menu knowledge (breakfast, lunch, dinner, bar, and wine pairing).
• Supervise all opening/closing procedures of shift.
• Supervise staffing levels to ensure that member/guest service, operational needs and financial objectives are met.
• Maintain inventory of equipment, linen and other supplies.

• Ensure maintenance and cleanliness of service and communicate expectations to respective departments.
• Assist in production of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
• Resolve customer complaints as appropriate to maintain a high level of guest satisfaction and quality.

• Participate in departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results.
• Maintains Caribe Royale Orlando Hotel standards of service.
• Promote and maintain good Associate relations between service kitchen, stewarding and dining room personnel.
• Any other reasonable duties as required by management.

Education

• High school diploma or GED; 3-5 years' experience in the food and beverage, culinary, or related professional area.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques and sanitation standards.
• Knowledge of hotel food and beverage operations.
• Knowledge of proper chemical handling, cleaning techniques and use of equipment machinery.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Venetian Fine Dining Floor Supervisor job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests' needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.