ONCOLOGY OPERATIONS MANAGER

Under the leadership of the Operations Director the main objective of this role is to provide ongoing oversight of the Oncology Key Account Case Managers. This team is accountable for liaising with MD offices to process oncology referrals, communicating with patients to conduct initial interview or follow up to obtain additional information/documentation to be able to process claim. This team will also be responsible for working medication refills. The Manager will manage all aspects of the department functions, including personnel, systems, initial and on going training and employee development.

Responsibilities include but are not limited to:

• Holds self and others accountable for measurable high quality and timely .
• Develops/refines processes and procedures and ensures they are consistently applied across the Oncology Key Account Team.
• Leads Change – acts as a catalyst for organizational change and employee engagement.
• Makes decisions that produce high quality results by applying technical knowledge, analyzing problems and calculating risks.
• Partners with other Operations teams to ensure quick turnaround of referral
• Assesses and analyses team performance, identifies performance gaps and provides feedback and coaching
• Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of commercial excellence; engage in the selection and hiring process as needed.
• Administers company personnel policies and follows company staffing standards
• Enforcing policies and procedures to include business standards, maintaining customer satisfaction levels and improving quality of service.
• Collaborates with key business partners on process and or operational improvements to enhance efficiency and effectiveness of Oncology Key Account Team.
• Monitoring and assessing staff’s compliance with the Company’s rules and procedures related to behavior with Patients and Co-workers, attendance, dress code, productivity standards and any other applicable instruction provided by Company’s management.
• Performs other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in healthcare or business-related field (preferred)