Patient Registrar - Full Time - Honoka'a

The Patient Registrar has initial contact with the patients. They assist with patient registration and offer support. The Patient Registrar consistently exhibits a positive pleasant attitude towards all who enter the clinic. The Registrar is responsible for providing immediate and direct assistance to patients. The Registrar must be able to multi-task and remain organized and calm under pressure, handling patient registration duties as well as other demands simultaneously, while ensuring efficient flow of the registration process. The Registrar position is included in the standard “rotation” of Business Office coverage, including phone coverage, Saturday and evenings, as needed. The Registrar will work closely with other members of the Business and Finance Office staff, the Clinical Staff and the public.

The following duties are typical for the PATIENT REGISTRAR. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

patient families, visitors, co-workers, in a professional and confidential manner

• Courteous, honest and professional at all times
• Able to communicate and relate well with physicians, clinical support staff and other HKH employees
• Able to provide innovative input into the development of the clinic and its processes
• Efficient, organized and accurate
• Pre-registers and registers patients, obtaining and entering all required demographic, insurance and financial information for registration on a consistent basis, utilizing an approved checklist
• Establishes a new electronic patient account/record and accurately enters all required patient information into the computer system according to established procedures and guidelines on a consistent basis
• Updates and corrects patient account information in the computer system at every patient visit on a consistent basis
• Consistently verifies patient insurance coverage eligibility each time prior to the provision of services according to established procedures
• Accurately maintains daily balancing of cash drawer and follows end of day cash close procedures on a consistent basis
• Appropriately informs staff of patient arrival utilizing features in the Centricity PMS
• Consistently informs patient of and collects co-pays and deductibles prior to scheduled services
• Prepares and issues receipts, processes credit card payments and properly performs daily cash handling procedures according to established guidelines or policies on a consistent basis
• Follows approved procedures regarding patients who have “no-showed” or cancelled” their appointments
• Responds to and prioritizes multiple requests for services via phone, fax and in person
• Prepares various documents in conjunction with the medical record prior to patient visit
• Demonstrates proficient utilization of the Electronic Medical Record
• Demonstrates excellent customer service interactions consistently, utilizing a cheerful and engaging service oriented demeanor on a consistent basis
• Demonstrates knowledge of scheduling appointments according to HKH established guidelines on a consistent basis
• Communicates accurate and pertinent information with patient, providers and other members

of the care delivery team to facilitate effective and efficient patient care during registration process, completes all required elements on a consistent basis, utilizing approved checklist

• Directs calls to the appropriate departments, utilizing HKH extension list
• Demonstrates appropriate use of intercom paging system
• Demonstrates ability to verify insurance and initiate change of primary care physician when required
• Consistently makes appointment reminder calls according to established assignments
• Demonstrates ability to scan documents into patients’ electronic record
• Consistently maintains a clean and organized work area
• Proficient computer data entry skills
• Ability to multi-task effectively Ability to provide excellent customer service skills to internal and external customers consistently
• Age and Culturally appropriate customer service skills
• Type with accuracy
• Understand basic patient flow within the clinic Demonstrates ability to operate business machines including: copiers, fax machines, and have a working knowledge of computers
• Ensures timely input of patient data into the computer system with consistency and accuracy

• Demonstrates working knowledge of insurances which are accepted by the Health Center and the requirements for each
• Issues Notice of Privacy Practice and explains HIPAA requirements for all new patients on a consistent basis
• Demonstrates basic knowledge of patient assistance program enrollment criteria and encourages enrollment when appropriate
• Demonstrate knowledge of payer codes and application of those codes
• All other duties as assigned