Loan Officer Assistant/Customer Service Rep - Zebulon, Georgia

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 118-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia.

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What We Offer:

• Career opportunities and growth.
• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, employee stock purchase plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility
• Unique Culture

  
  

  Job Title: Loan Officer Assistant (LOA/Customer Service Representative (CSR)

  
  

  Job Summary:

  Responsible for offering customer centered financial products and services to consumers and businesses. Delivers industry leading Signature Service while providing loan processing services and administrative support for lenders.

  General Description/Duties:

  Duties include but are not limited to the following:

  • Compiles, prepares, and processes loan file documentation (appraisal orders, credit reports, title work, etc.) necessary for loan approval.
  • Serves as liaison between the loan department, officer and/or customer to coordinate and ensure successful loan closing.
  • Prepares loan tickets and disbursement of loan proceeds.
  • Assists officer in clearing loan collateral or financial documentation exceptions.
  • Ensures compliance with and keeps abreast of internal controls, operational procedures and related documentation.
  • Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.
  • Builds and maintains productive relationships with co-workers and partners throughout the organization.
  • Actively engages in the job function of Customer Service Representative:
    • Uses a consultative approach to understand customers’ financial needs and educates them on how to get the greatest value from our products and services.
    • Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
    • Resolves product or service problems by clarifying and determining the cause of the problem, selecting and expediting the best solution, and following up to ensure resolution.
    • Recognizes and refers cross-sell opportunities.
    • Captures and tracks key customer interactions for delivering effective sales and service.
  • Performs other duties as assigned.

  Requirements:

  • High School Diploma or equivalent.
  • Prior banking or loan product related experience preferred.
  • Excellent interpersonal communication and presentation skills (verbal and written).
  • Strong analytical and problem solving skills.
  • Ability to multitask and derive innovative solutions.
  • Proficient computer skills and active engagement in new technology.