Recovery Specialist I (On-site)

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees.

Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team!

Position Description

Under established guidelines and procedures, this role will be responsible for the timely collection and maintenance of charge-off, bankruptcy, and legal accounts. Will be responsible for member and vendor communication as well as document preparation related to recovery areas. Will perform tasks within established department policies and procedures to assure highest recovery return ratio. Make recommendations in response to member inquiries and discrepancies. Complete documentation for special payment arrangements and arrears. Contribute to the development or revisions of collection processing procedures. Respond to member inquiries professionally and in a timely manner. Perform and document the collection activity on recovery accounts. Document processing and data quality concerns for department and management review. Responsible for staying current with all industry regulations and guidelines, and all applicable credit union policies, procedures and practices.

Position Requirements

High school graduate or equivalent with at least 4-6 years collection experience in a credit union or bank environment. College degree strongly desired. Must be familiar with current bankruptcy laws and have previous experience in representing a credit union or financial institution in court as needed. Have previous experience in collecting on charge off loans of all types and working with attorneys as it pertains to assignment of collection accounts. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced skills with Microsoft Windows (Word, Excel, PowerPoint) and experience with a financial institutions core system, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures.

Monday through Friday 9:30 am to 6:30 pm PST