Case Manager / Group Facilitator (930646)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Administer risk assessments, aptitude and interest, and other individualized assessments and communicate results effectively with customers to develop career/education goals
• Provide comprehensive case management and barrier remediation
• Provide one-on-one individualized services to each customer to ensure short and long term goals are met
• Document all customer interactions within the system of record
• Support customers throughout the life of their involvement in the program including enrollment, participation, and follow up periods
• Maintain accurate customer files
• Collect data and generate reports, prepare reports and presentations as needed
• Facilitate groups with a specified curriculum and serve as a subject matter expert on such curriculum

Qualifications

• Spanish fluency a plus
• Social Work background a plus
• Familiarity with the Workforce Innovation and Opportunity Act (WIOA) and Temporary Assistance for Needy Families (TANF) a plus
• Experience working with criminal justice system partners and justice involved individuals
• Experience with public speaking and group facilitation
• Must be able to interact with customers of all backgrounds and advocate on their behalf
• Have a deep level of empathy and excellent listening skills
• Have a thorough understanding of Cognitive Behavioral Therapy and its use in reducing recidivism
• Strong organizational skills
• Be able to work remotely or in person as required
• Proficient in MS Office applications
• Valid Driver’s License and an automobile are required

Additional Information

- Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordination

- Provide consistent and comprehensive case management and follow-up

- Conduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and received

- Facilitate all professional development workshops

- Maintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency

- Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed

- Accurately complete required documentation for enrollment

- Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract

- Create solutions to participant attendance problems

- Assist in the preparation of project reports as needed (participation, placement)

- Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data

- Manage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output

- Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions

- Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals

- Participate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvements

- Provide operational support and coverage as needed

- Assist in the intake services for the Center

- Provide operations support for all compliance driven standards

- May be assigned other tasks and duties reasonably related to their job responsibilities

- Other duties as assigned

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.