1419978 - Data Center Network Program/Services Manager

Who We Are:

Join Cisco IT's Data Center Network Services team. We are a global group of architects, service managers, product managers, product owners, analysts, network engineers and site reliability engineers responsible for supporting data center network services for Cisco Engineering and other Cisco Business functions across the globe. Our mission is simple - build an adaptable, scalable, and agile network on Cisco's Application Centric Infrastructure (ACI) and invest in other transformative technologies that enable us to deliver services in a fast and reliable manner. We enjoy showcasing the latest and greatest Cisco products by using them in real-world situations to provide outstanding network capabilities to the people who work at Cisco. Please join us and let's journey together!

What You'll Do:

Collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected.

• Work alongside the team to improve network infrastructure service management and related metrics quarter over quarter.
• Plan and coordinate all aspects of data center network specific programs from initiation to delivery.
• Coordinate work performed by IT teams and other internal customers/partners by defining program requirements, performing feasibility and impact assessments.
• Develop detailed roadmaps and manage all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Show an in-depth understanding of technical design to communicate effectively with clients and to participate to the appropriate technical recommendations.

Who You Are:

A seasoned program, product, or service manager in a large enterprise services organization performing software development, capable of the following attributes:

• Focus on client advocacy & skilled at driving process improvements within the organization.
• Bring a strong mix of product management, program/project management and partner/customer relationship competence
• Are a dedicated problem solver who can develop and implement a strategy.
• Are very comfortable engaging with senior execs and a vast set of multi-functional stakeholders and ability to influence without authority
• Can articulate complex technology concepts and deliver that message at different levels inside and outside of the company
• Can identify and overcome challenges on your own using confidence, influence and quick thinking
• Can work independently as well as demonstrate full team and multi-functional collaboration to ensure successful customer experience at each interaction.
• Have good interpersonal skills required to influence and matrix-manage across various groups within Cisco.
• Are very hands-on; you step in and help teams get unstuck
• You build strong relationships; you are constantly looking to improve yourself and your team.

Minimum Qualifications

• ITIL Certification
• Knowledge of Agile methodology and frameworks like Scrum, Kanban, and tools like Jira Cloud and Jira Align .

Preferred Qualifications

• years leading large scale IT Infrastructure programs
• + 8 years of related experience, or Masters + 6 years of related experience

Why Cisco:

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!"