Director, MSC Sales and Service Insurance

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

Summary
This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.
Essential Functions

• Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
• Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
• Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
• Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments.
• Leads the development, implementation and delivery of a strategy and associated business plans.
• Forecasts staffing needs and maintains staffing pipeline through active recruiting.
• Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
• Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
• Responsible for leadership and talent development.
• Ensures compliance with AAA policies, procedures, standards and regulations.
• Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).

Knowledge/Skills/Abilities

• Strong business acumen skills
• Strong written and verbal communication skills.
• Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
• P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
• In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
• Knowledge of AAA products and systems (Preferred)

Education & Experience / Licenses & Certification

• 3-5 years Sales and/or service experience
• 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
• Property and Casualty License (Preferred)
• Bachelors Degree Preferred
• High School Diploma or GED
• Valid Driver's License
• Bi-lingual communication skills (Preferred)
• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)

Working Environment/Minimum Physical Requirements
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.

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