Help Desk Level 2/3

If you're looking for a role as a Help Desk Level 2/3, a growing company partnering with Robert Half is looking for a great team player to work onsite in Longview, WA to support their clients. You will thrive at solving problems in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. We look forward to meeting you!

• Help Desk Support experience Level 2 or 3
• Troubleshooting, support, maintenance, upgrades, documentation
• Windows 10, Microsoft O365, Active Directory
• ConnectWise, Allworx, and/or Sophos is a bonus
• Reliable transportation with a valid driver’s license
• Excellent customer service and communication skills
• Hours: 8-5, Monday to Friday
• Weekends and OT as needed, but very rare

Salary ranges:

Level 2 starts at $56k per year

Level 3 starts at $62k per year

Benefits:

• 401(k) with match
• Health and dental insurance
• Paid Vacation

HOLIDAYS

Regular full-time employees are entitled to the following paid holidays observed by the Company:

New Year's Day , 4th of July, Memorial Day, Labor Day , Thanksgiving , Christmas Day

 

SICK LEAVE

All employees will accrue one hour of paid sick leave for every 30 hours worked. Employees begin accruing time immediately upon hire and are eligible to use accrued leave on their 90th day of employment.

 

Employees will accrue paid vacation time according to the following schedule:

year 1 = 40 hours

year 2 = 80 hours

year 3 = 120 hours

year 4+ = 160 hours

 

After 90 days of full-time employment, employees are eligible for enrollment in the company’s health insurance plan. Coverage is optional. The Company will pay 75% of the standard/middle medical plan premium and 75% of the dental plan premium for the employee only.

Microsoft Windows Server, MS Office 365, Active Directory