Administrative Assistant

Our Service Admin Assistant, provides timely responses to customer inquiries by telephone and/or email consistent with service and quality standards. They process customer orders, bills and accounts, and applications for service, maintenance and termination. You will be tasked with putting customer quotes together and troubleshoot and resolves customer complaints.

Established in 1946, TDIndustries has developed into one of America's premier Mechanical Construction and Facility Services companies serving clients through the full life-cycle of a facility, to include engineering, construction, operations and maintenance. For 70 years, our employee-owned company has provided innovative services that optimize the performance of world-class mechanical and electrical systems that serve healthcare facilities, hotels, schools, sports arenas, mission critical facilities and industrial complexes and other essential institutions.

Our employees, whom we call "Partners" are the heart of our success and what sets us apart from our competitors. FORTUNE Magazine recognized TDIndustries as one of the "100 Best Places to Work", "Top 50 Training Organizations" and "Top 30 Companies to Retire From" due to our solid commitment to the personal and professional development of each employee.

Handles customer's administrative needs and requests, delivering first-rate service to meet or exceed their expectations (i.e., Billing, AP, Service Agreement Administration). Provides technical assistance to Partners as needed.
• Communicates effectively to guarantee prompt and responsive services to the customer's immediate and long-term needs. Resolves issues within their capability; escalate issues outside capability.
• Reads, interprets and processes work orders, invoices, credits, project billings and correspondence.
• Audits and reviews all work orders to ensure accuracy.
• Examines the cost and inventory impact of work processed and ensures any billable item is approved and directed to the correct customer.
• Resolves discrepancies and handles special billings as needed (i.e., multiple service agreements on one invoice, credits, and progress billings).
• Troubleshoots the gross margin analysis report and tech production report.
• Ensures all weekly, monthly and annual customer service and accounting processes are followed according to company procedures/deadlines with accurate and timely results.
• Builds and maintains relationships with internal and external customers.
• Maintains a system of customer documentation requirements and adherence processes for all aspects of the service call process. Starts with customer requests through billing, including use of customer portal procedures.
• Reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency.

• 3+ years of experience
• Industry experience highly preferred (HVAC, Plumbing, Mechanical)
• Experience building quotes & estimates
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Excellent communication & customer service skills.

TDIndustries is an Equal Opportunity Employer. TDIndustries recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/ Females/ Protected Veterans/ Disabled