Ocean Export Agent / Specialist

Job Title: Ocean Export Agent

Job Location: Indiana, Indianapolis

DHL Global Forwarding ("DGF") manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of the DHL Group, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

As an Ocean Export Agent, you will be responsible for the movement of our customer's Ocean export shipments. You will be the main point of contact for coordination between customer's shipment exports and shipping carriers.

Key Responsibilities:

• Creates and confirms transport order to ensure pickup of the shipment at origin
• Performs booking and booking optimization according to internal guidelines as defined by Product
• Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures
• Checks responses from counterparts and finalizes validation of required documents
• Responsible for customer service and follow-up on shipment status in the Export area, identifies incidents, and ensures resolution of incidents to meet and exceed customer expectations
• Interacts with Customer Service, Product, and Global Service Centers, if required
• May be required to perform other tasks as required

Skills / Requirements:

• 1 year experience within freight forwarding industry required, strong preference with Ocean or Air Import -Exports. preference
• Experience using the CargoWise system is a strong preference
• Need to be able to work, communicate, and resolve problems that arise in the movement of product into the US
• Attention to detail and excellent oral and written skills required, some customer service experience desirable
• Proficient in Microsoft Office including Outlook, Word, and Excel

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at